Lead Spa Attendant

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Lead Spa Attendant is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, including locker room and facility support, with emphasis on oversight of back of house Spa Attendant staff.  Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards.  Must have excellent communication skills, problem-solving skills, and maintain a high level of professionalisms and customer service standards.  Responsible for assisting all Spa Attendants with training, product knowledge, and product inventory. Scheduling, dependability, and flexibility are a must. 

Responsibilities:

• Understand and abide by TRILOGY and Green Valley Ranch by Well & Being policy and procedures.
• Greets patrons with a friendly welcome upon arrival. 
• Provide guests with thorough and knowledgeable descriptions of all spa products and services, as well as a tour of spa facilities.
• Conducts walkthroughs of spa facility to proactively assist and anticipate guests’ needs.
• Anticipate guests’ needs and adhere to Green Valley Ranch by Well & Being and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.
• Ensure all Spa Attendants deliver exceptional service.
• Ensure all Spa Attendants are monitored and trained on new and existing protocols.
• Ensures Spa Attendants properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Daily set up of food and beverage items and equipment and replenishing and maintaining Spa pantry and snack display.
• Inventory and stock all guest supplies and linens.
• Responsible for all aspects of cleaning the spa facility throughout the day, including, but not limited to:
  • Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, window sills, equipment and floors throughout the spa/fitness center.
  • Cleaning of steam room and all locker room facilities. 
  • Pick-up and return loose equipment to designated area throughout the day.
  • Mop, scrub, wax, shampoo and spot clean carpeting and floors.
  • Empty trashcans and dispose bulk garbage in designated bins throughout the day.
  • Clean and maintain all fixtures, woodwork, walls, and windows, as well as additional parking lot cleanup, as needed. 
  • Vacuum daily and as needed throughout the day, moving furniture and equipment, as needed to insure thoroughness.
  • Dispose of all soiled laundry in designated bins throughout the day.
  • Facilitate with linen inventory counts and par levels. 
• Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
• Attend all mandatory meetings, as directed by Spa Manager.
• Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
• Act as leader for Spa Attendants and work with Spa Management to enforce service standards, SOP’s, and conduct disciplinary actions, as needed.
• Assist Spa Management with Spa Attendant schedules, as needed.
• Responsible for quarterly meetings of their department and attendance.
• Provide communication channel from Spa Management to their team.
• Communicate any maintenance/general cleanliness issues to Spa Manager on Duty.
• Demonstrate respect, sensitivity and concern for guests needs and concerns with a professional and pleasant manner.
• Interact cooperatively with and with consideration towards guests and co-workers.
• Listens and addresses guest requests and responds with appropriate action and provides accurate information.
• Communicates guest challenges or complaints to the Spa Manager on Duty. 
• Decisions of a broad nature are made in accordance with general policy and procedures. 

Qualifications:

• Must have a High School diploma or equivalent.
• Must have 1-3 years of customer service-related experience, preferably in spa, hospitality, sales and/or retail. 
• Must be authorized to work in the US.
• Must be knowledgeable of all spa services and have the ability to explain them in detail to guests.
• Ability to work in a fast-paced, high-volume environment, while maintaining professionalism.
• Must be passionate about customer service, spa, hospitality, hotel, restaurant and/or housekeeping.  
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be able to stand for long periods of time. 
• Must be polished, professional, and have a strong command of both written and verbal English. 
• Must be organized, proactive, and possess a strong attention to detail. 
• Previous Supervisory positions held preferred.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: $15.00 per hour Gratuity Pool Retail Commission

Salary : $15