What are the responsibilities and job description for the IT Technician position at Green Valley Recreation?
Job Details
Description
Job Title: IT Technician
Department: IT/AV
FLSA Status: Non-Exempt
Reports To: IT Director
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Summary
We are seeking a skilled and dedicated IT Technician to join our team. The IT Technician will be responsible for maintaining and troubleshooting our organization's technology infrastructure, ensuring smooth and efficient operations. Key responsibilities include installing and configuring hardware and software, managing network systems, providing technical support to staff, and ensuring data security.
The IT Technician Helpdesk provides essential IT and AV support to ensure the smooth operation of technology and audiovisual systems at Green Valley Recreation (GVR). This role is pivotal in maintaining hardware, facilitating meetings, managing media content, and supporting special events to enhance member and staff experiences across GVR facilities.
The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a proactive approach to identifying and resolving technical issues. Effective communication and the ability to work collaboratively with team members are essential for success in this role.
Essential Job Functions
- Technical Support:
- Provide timely and effective technical support to staff for hardware, software, and network issues.
- Troubleshoot and resolve technical problems, both remotely and on-site.
- Hardware and Software Management:
- Install, configure, and maintain computer hardware, peripherals, and software applications.
- Perform regular updates, patches, and upgrades to ensure systems are secure and up-to-date.
- Network Administration:
- Manage and maintain local area networks (LANs), wide area networks (WANs), and wireless networks.
- Monitor network performance and troubleshoot connectivity issues.
- System Maintenance:
- Conduct routine maintenance and performance tuning of IT systems.
- Ensure data backups and disaster recovery plans are in place and tested regularly.
- Security and Compliance:
- Implement and maintain security protocols to protect sensitive information.
- Ensure compliance with relevant data protection regulations and company policies.
- User Training and Documentation:
- Provide training to staff on the use of hardware and software.
- Develop and maintain documentation for IT procedures, configurations, and user guides.
- Inventory Management:
- Maintain an accurate inventory of IT assets and manage procurement of new equipment.
- Track software licenses and ensure compliance with licensing agreements.
- Collaboration and Communication:
- Work closely with other departments to understand their IT needs and provide appropriate solutions.
- Communicate effectively with non-technical staff to explain technical issues and solutions
Ancillary Job Functions
- Other duties as assigned.
Qualifications
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Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.) |
- High School Diploma or GED.Minimum one-year relevant work experience.
- Must maintain a valid, current driver’s license.
- Must maintain current CPR AED certification.
- CompTIA (A , Cloud , Security ), HDI certification preferred.
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Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. |
- Demonstrated excellence in customer service.
- Basic troubleshooting skills in software and hardware, security, reporting, etc.
- Strong interpersonal skills, with the ability to interact and collaborate with all levels of management, staff, members, and the public.
- Demonstrated initiative, motivation, and self-discipline to work independently and apply excellent decision-making skills.
- Knowledge of and experience with computer software applications, including Microsoft Office Suite (Word, Excel, Access, PowerPoint), as well as SQL server and email service.
- Ability and willingness to research, suggest, and learn new operating systems, software and related hardware.
- Knowledge of telephone systems, including VOIP systems.
- Excellent organizational skills and the ability to handle multiple priorities and meet deadlines.
- Must be fluent in the English language.
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Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. |
- General office conditions.
- Must be able to perform outdoors in variable weather conditions.
- Must be able to perform with standard equipment noise.
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Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. |
- Must be able to sit for extended periods of time.
- Regularly requires talking and hearing; may require grasping, standing, walking, driving, reaching with hand/arms, climbing, stooping, kneeling, crouching and crawling.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Requires clarity of vision, precise hand-eye coordination, and the ability to identify and distinguish colors.
- May be required to lift or maneuver up to 50 pounds.
Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.
Salary : $18 - $22