What are the responsibilities and job description for the IT Support Specialist - Warehouse Infrastructure & User Support position at Green Works?
Company Summary :
As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life.
Position Summary :
The IT Support Specialist will be responsible for providing front-line support to Warehouse IT Infrastructure and Greenworks Tools employees by addressing technical issues, maintaining equipment, and ensuring smooth operations of end-user systems. The role emphasizes hands-on troubleshooting, user support, and basic IT administration, focusing on maintaining high employee satisfaction and seamless IT operations.
Essential Duties and Responsibilities :
- Provide hands-on IT support for hardware devices, including desktops, laptops, tablets, printers, and scan guns.
- Collaborate with vendors to support, troubleshoot, and maintain network equipment.
- Diagnose and resolve hardware, software, and connectivity issues both on-site and remotely.
- Monitor and manage workstation patching to ensure all systems are up-to-date and secure.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.
- Identify, remove, and protect systems from viruses, malware, and other security threats.
- Train end users on IT systems, applications, and best practices to improve self-sufficiency.
- Document troubleshooting processes and maintain records of IT equipment and support activities.
- Travel occasionally to corporate headquarters or other locations as needed.
- Actively participate in a global IT team to ensure seamless collaboration across time zones.
- Performs other duties as assigned.
Skills and Experience :
Travel Requirements
Work Conditions
Required Education and Experience :
Compensation and Benefits :
Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
