What are the responsibilities and job description for the Case Manager position at Greenbrook Medical?
About Us
Greenbrook Medical is on a mission to improve the health and well-being of seniors across the nation. We provide our patients with a high-touch, personalized primary care experience, including 24/7 access to your physicians, care coordination services, and more. After launching in 2021, we’ve successfully bootstrapped our first market in Florida with 3 brick and mortar clinics. Now, we’ve launched a joint venture with Tampa General Hospital to proliferate our model across Tampa Bay. We’re building a team to scale that partnership and create the playbook to launch more partnerships beyond Tampa Bay. Come join our lean, entrepreneurial and passionate team.
About the Role
We are seeking a compassionate and highly organized Case Manager to provide support to Greenbrook’s patient population. This role will manage Greenbrook’s transition of care program, working closely with our physicians to ensure our patients are supported through their hospitalizations and follow up care. The ideal candidate will also lead a program supporting our high need patients, and will serve as an important leader of Greenbrook’s quality program.
Location: This is a central operations position that is primarily work-from-home but the individual should be located in the Greater Tampa Bay / St. Petersburg area for occasional travel to our clinic locations.
Hours: Mon - Fri 8am-5pm
Key Responsibilities
As a key member of Greenbrook Medical, you will play a vital role in supporting our high-risk patient population through comprehensive case management and care coordination. Your responsibilities will include:
Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.
Greenbrook Medical is on a mission to improve the health and well-being of seniors across the nation. We provide our patients with a high-touch, personalized primary care experience, including 24/7 access to your physicians, care coordination services, and more. After launching in 2021, we’ve successfully bootstrapped our first market in Florida with 3 brick and mortar clinics. Now, we’ve launched a joint venture with Tampa General Hospital to proliferate our model across Tampa Bay. We’re building a team to scale that partnership and create the playbook to launch more partnerships beyond Tampa Bay. Come join our lean, entrepreneurial and passionate team.
About the Role
We are seeking a compassionate and highly organized Case Manager to provide support to Greenbrook’s patient population. This role will manage Greenbrook’s transition of care program, working closely with our physicians to ensure our patients are supported through their hospitalizations and follow up care. The ideal candidate will also lead a program supporting our high need patients, and will serve as an important leader of Greenbrook’s quality program.
Location: This is a central operations position that is primarily work-from-home but the individual should be located in the Greater Tampa Bay / St. Petersburg area for occasional travel to our clinic locations.
Hours: Mon - Fri 8am-5pm
Key Responsibilities
As a key member of Greenbrook Medical, you will play a vital role in supporting our high-risk patient population through comprehensive case management and care coordination. Your responsibilities will include:
- Case Management: Assess, plan, and implement targeted interventions to address the unique needs of high-risk patients, ensuring they receive the necessary support for optimal health outcomes.
- Care Coordination: Collaborate closely with Greenbrook’s physicians and clinical staff to facilitate seamless transitions of care and provide holistic patient support.
- Hospital Discharge Oversight: Lead data management and oversight of Greenbrook’s hospital discharge program, ensuring smooth transitions and ongoing care for patients post-hospitalization.
- Patient Engagement: Proactively engage patients facing complex medical and social challenges, developing individualized care plans to address their needs and improve their well-being.
- Quality & HEDIS Program Management: Oversee Greenbrook’s HEDIS and quality initiatives, driving continuous improvement and ensuring the highest standards of patient care.
- Community Partnerships: Establish and maintain strong relationships with healthcare systems and key community organizations to enhance patient support and access to essential resources.
- Experience:
- 2 years of experience as a case manager
- Experience in managed primary care
- Certification / Education:
- LPN or background in nursing
- Skills:
- Ability to multitask, work independently, and influence others while working collaboratively with a diverse team
- Strong knowledge of HIPAA and other regulations related to healthcare administration
- Excellent communication, decision-making, and problem-solving skills
- Strong organizational skills and attention to detail
- Bilingual in Spanish is a plus
- Experience with EHRs, including ECW and Epic
- Familiarity with Google Suite and similar tools
- Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.
- Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
- Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
- Growth: We’re looking for team members who are excited to grow and be challenged.
- Compensation: Competitive base salary and performance-based bonus, paid time off, monthly benefits stipend and 401K with a company match.
Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.
