What are the responsibilities and job description for the Center Manager position at Greenbrook Medical?
About Us
Greenbrook Medical is on a mission to build the best senior-focused primary care group in the nation. We provide our patients with a high-touch, personalized primary care experience built on a central pillar of trust between a patient and their physician. We deliver this care out of 3 locations today, but with our new joint venture with Tampa General hospital, we plan to proliferate our model across Tampa Bay. Come join our entrepreneurial, passionate team.
About the Role
We are looking for a center manager that loves a challenge and an opportunity to grow with a company on a new venture. Must have healthcare experience in geriatric setting.
Our committed managed care primary care office is seeking an experienced Center Manager. The ideal candidate will oversee the office's day-to-day operations while managing all aspects of the medical assistant role. The role will involve working with a team of medical assistants and physicians, ensuring up-to-date patient records, coordinating with healthcare providers, and running the office efficiently.
Location: This role will manage our Seffner clinic, which will expand and relocate to Brandon in the next 6 months.
This position may require some local travel to assist in covering other centers and training Medical Assistants.
Office Hours: Monday through Friday, 8am - 5pm
Key Responsibilities
Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.
Greenbrook Medical is on a mission to build the best senior-focused primary care group in the nation. We provide our patients with a high-touch, personalized primary care experience built on a central pillar of trust between a patient and their physician. We deliver this care out of 3 locations today, but with our new joint venture with Tampa General hospital, we plan to proliferate our model across Tampa Bay. Come join our entrepreneurial, passionate team.
About the Role
We are looking for a center manager that loves a challenge and an opportunity to grow with a company on a new venture. Must have healthcare experience in geriatric setting.
Our committed managed care primary care office is seeking an experienced Center Manager. The ideal candidate will oversee the office's day-to-day operations while managing all aspects of the medical assistant role. The role will involve working with a team of medical assistants and physicians, ensuring up-to-date patient records, coordinating with healthcare providers, and running the office efficiently.
Location: This role will manage our Seffner clinic, which will expand and relocate to Brandon in the next 6 months.
This position may require some local travel to assist in covering other centers and training Medical Assistants.
Office Hours: Monday through Friday, 8am - 5pm
Key Responsibilities
- Responsible for the day-to-day operations of the medical office, including customer service, training and education, facilities management, timesheet management, and site performance reports.
- Collect, interpret, and report data to facilitate effective office management.
- Oversee staff and daily operations of the clinic.
- Delegate and assign tasks as necessary.
- Assist in the management of office budget, monitor and control office expenditures.
- Implement procedures to improve office performance (i.e., minimize patient cancellations, staff turnover, decrease utilization, etc.).
- Adhere to office management training, adherence to company policies and procedures, and compliance with company technology and communications protocols.
- Manage all office aspects of the new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office.
- Maintain and keep track of office supplies, manage inventory, and carry out all purchase orders and supply request processing.
- Coordinate and manage office staff scheduling.
- Manage and resolve patient/caretaker complaints and concerns.
- Escalate office issues and concerns as timely and appropriately as necessary.
- Ensures office readiness for regulatory visits.
- Monitor key performance indicators (KPIs) and prepare office management reports (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)
- Lead regular coaching sessions and annual performance reviews with a team of 2-4 Medical Assistants.
- Experience:
- Prior experience as an Office Manager
- Medical Assistant experience preferred (not required)
- 1 years of people leadership and/or people management experience preferred
- Certification:
- Medical Assistant Certification is preferred
- Bachelor's Degree in Healthcare Management or Business Administration preferred
- Skills:
- Ability to multitask, work independently, and manage a diverse team of staff members
- Strong knowledge of HIPAA and other regulations related to healthcare administration
- Excellent communication, decision-making, and problem-solving skills
- Strong organizational skills and attention to detail.
- Experience with EHRs, including ECW and Epic
- Familiarity with google docs and other tools
- Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.
- Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
- Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
- Growth: We’re looking for team members who are excited to grow and be challenged.
- Compensation: Competitive base salary and performance-based bonus, paid time off, monthly benefits stipend and 401K with a company match.
Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.
