What are the responsibilities and job description for the Area Retail Leader position at Greenfield Banking Company?
SUMMARY
The Area Retail Leader works directly with the Head of Retail Banking and is responsible for the sales, service and financial leadership of multiple bank branches. The Area Retail Leader drives results through regular, in person branch visits where they spend time observing and coaching the Branch Manager and his/her direct reports, partnering with the Branch Manager on joint calling efforts, and focusing on sale/revenue growth activities. Works closely with the Leadership team to foster a best-in-class client and teammate experience. The Area Retail Leader works to ensure operational efficiencies and compliance within the branches.
ESSENTIAL DUTIES
- Works directly with the Head of Retail Banking to reinforce the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees and conducts specific periodic meetings and presentations on this topic with all branch staff members.
- Embodies a strong client experience culture by being present in the branches observing and coaching.
- Accountable for growing business through retention, expansion and acquisition tactics, and for leading Branch teams to success in attaining activity, behavior and outcome expectations as well as achieving individual expectations.
- Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using appropriate sales and service models in all client interactions. This will be accomplished through monthly observational coaching sessions, joint sales calls and using the sales and service model; develop/utilize individual professional development plans by leveraging Branch Manager skills assessments for each direct report.
- Build, coach, develop, lead and motivate a team of Branch Managers who are capable of analyzing client needs and recommending financial solutions that create a lasting client relationship, ensuring understanding of gbcBANK’s products and services.
- Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development and retention.
- Serve as the leader of branches in fostering strong partnerships with other lines of business (Commercial Lending, Operations, Wealth, etc.) to develop strategies and implement initiatives.
- Execute a consistent disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition.
- Establish a team environment where strategies are communicated, an open two-way dialogue is encouraged and best practice sharing is prevalent; promote collaboration at both the direct report level and within branches.
- Partner regularly with Business Development, Lenders and Wealth in coaching sessions to develop area strategies.
- Complies with all gbcBANK policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest and acting in the best interests of gbcBANK and its clients.
- Maintains advanced knowledge and awareness of financial industry status and trends.
- Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- Assumes responsibility for special projects, and gathers data and prepares reports for Senior Management, audits and other personnel.
- Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
- Processes, solves and answers complex customer transactions, problems or inquiries.
- Answers telephones, answers questions and directs callers to proper Bank personnel.
- Assumes responsibility for various department functions in the absence of staff members or in overload situations.
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
- Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and builds a diverse workforce and supports affirmative action.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
- Completes administrative tasks correctly and on time; supports the Bank’s goals and values; and benefits the Bank through outside activities.
- Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- Bachelor’s degree from a college or university; or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of branch operations management with a supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
- Advanced experience, knowledge and training in progressively responsible branch operation and supervisory activities.
- Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
- Demonstrated ability to cross-sell and explain all operation products and services with confidence and authority.
- Basic loan product knowledge.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 2 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
- Advanced knowledge of human resource and labor laws and policies.
- Advanced skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
- Intermediate typing skills to meet production needs of the position.
- Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
- Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Ability to work with no supervision while performing duties.
- Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.
