What are the responsibilities and job description for the Branch Manager & Officer- Shelburne Falls position at Greenfield Savings Bank?
Job Description
Job Description
Summary :
This position reports to the VP, Retail Distribution Network and will manage the daily activities of the branch office. This position will be responsible for maximizing customer acquisition, retaining and deepening customer relationships, ensuring the branch is operationally sound and adhering to applicable regulations and guidelines. As a people leader, this role will provide training, coaching and development of the branch team. In line with our organizational values, the incumbent will be expected to be visible in the community and an active participant in civic and charitable activities.
This position includes but is not limited to the following responsibilities :
- Has strong foundational business acumen of branch functions and operational practices, policies and applicable regulations, risk & compliance, business development and leadership principles.
- Collaborates effectively with branch manager team and stakeholders (ex. Operations, Commercial, Residential Lending, etc).
- Ensure branch tasks and processes are being completed per standardized policy and procedure, and regulations are properly adhered to.
- Promotes a culture of high performance and continuous improvement that values a commitment to quality.
- Establish and maintain an environment that promotes continuously identifying sales opportunities for products and services to our existing customer base, as well as proactive outreach to gain new customer relationships.
- Monitor staff performance via conducting performance reviews on time, developing goals for individuals by establishing structured Key Performance Indicators (KPIs), setting objectives and priorities and providing appropriate accountability and coaching.
- Provides guidance and support to branch staff regarding escalated customer concerns, branch operations and risk management.
- Represent the Bank in various civic and community activities.
- Other duties as assigned.
Requirements :
Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and / or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.
