Applications Engineer I/II

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

Your Opportunity

As an Application Engineer you will provide technical application support, project manages aftermarket issues, documents product issues & questions, and provides feedback from field to internal teams.

What You’ll Be Doing

• Provide assistance to customers via phone and e-mail in the areas of technical support, teaching product operation, and product application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Assist with highlighting and communicating key selling points of our current products’ best operation to our customers.
• Document service calls to record data on product questions and field issues.
• Identify opportunities for process improvement and work to implement where applicable.
• Understand and interpret industry codes and standards to determine product needs and requirements.
• Organize and present trainings to internal and external customers both onsite and offsite.
• May assist with offsite events including planning, set-up, and basic customer interactions
• Develop awareness of industry related associations and their purpose.
• May provide mentoring, training, indirect supervision of other team members.
• Basic understanding of rep network, sales channel, and design process.
• Manage basic individual projects in accordance with predetermined completion dates.
• Develop and refine internal and external documentation assisting in product usability.
• Grow internal data base for technical support team.
  
  

What You Should Have

• 4 Year / Bachelor Degree in engineering required.
• Relevant Work Experience required.
• Minimum travel is required.
  
  

Compensation & Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $72,800-$110,800 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks
  
  

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. There is an occasional need for walking short distances.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!