Product Specialist I/ II/ Sr.

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

Your Opportunity

As a Product Specialist Sr., you will provide assistance on advanced technical support via phone and email for both internal and external sales members in the areas of product selection and application.

What You’ll Be Doing

• Generate quotes and provide application support for special design requests (SDRs).
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Negotiate parts and back-charges.
• Basic knowledge of codes and standards for applicable products.
• Identify opportunities for process improvement.
• Provide input on product roadmap, including new products and product enhancements.
• Participate in and develop material for on-site customer interactions, such as tours and rep training.
• Develop understanding of other equipment in our industry.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Develop and provide input for improvement on technical product documentation.
• Document service calls to record data on product questions and field issues.
• Provide training for new processes added for all team members.
• Provide support and guidance to team members when supervisor is out of office or working on other project items.
• Minimal travel is required for this role.
  
  

What You Should Have

• 2-year Associates Degree required
• 4 Year / bachelor’s degree preferred
• Electrical controls experience preferred
  
  

Benefits For You And Your Family

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

• Health insurance
• Prescription drug benefits
• Dental insurance
• Paid vacations and holidays
• 401(k) Retirement savings plan
• On-site clinic and fitness center (Schofield location)
• Employee Assistance Program
• Flexible spending accounts for medical or dependent care expenses
• Tuition assistance
• Employee Wellness Program
  
  

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!