What are the responsibilities and job description for the Product Specialist/ Sr. position at Greenheck?
Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you "Build Your Future," through professional growth, challenging leadership roles, and exciting opportunities around the world.
Your opportunity :
As a Product Specialist I / II / Sr, you will provide assistance on advanced technical support via phone and email for both internal and external sales members in the areas of product selection and application.
What you'll be doing :
- Generate quotes and provide application support for special design requests (SDRs).
- Gather information and provide resolution to complex field problems. May include travel for onsite support.
- Negotiate parts and back-charges.
- Basic knowledge of codes and standards for applicable products.
- Identify opportunities for process improvement.
- Provide input on product roadmap, including new products and product enhancements.
- Participate in and develop material for on-site customer interactions, such as tours and rep training.
- Develop understanding of other equipment in our industry.
- May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
- Develop and provide input for improvement on technical product documentation.
- Document service calls to record data on product questions and field issues.
- Provide training for new processes added for all team members.
- Provide support and guidance to team members when supervisor is out of office or working on other project items.
- Minimal travel is required for this role.
What you should have :
COMPENSATION & BENEFITS
Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $55,600-$81,000 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings :
SPECIAL NOTATION
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.
PHYSICAL REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and / or fingers. The person is required to have close visual acuity to perform an activity such as : preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. There is an occasional need for walking short distances.
EEO STATEMENT
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!
Salary : $55,600 - $81,000
