HR Generalist

Description

Job Summary:

The HR Generalist plays a critical role in shaping the employee experience by leading day-to-day HR operations. This role will work closely with managers across the organization, providing guidance on employee relations matters and acting as a primary resource for employees. As the first point of contact for HR-related issues—including payroll, benefits, leave of absence, and labor law compliance—you will problem-solve, influence resolutions, and mitigate risk through a consultative approach.

This role requires a versatile individual who can work independently, effectively utilize resources, adapt swiftly to changing circumstances, ensure diligent follow-through on tasks, and consistently uphold a high standard of professionalism and composure.

Essential Functions

• Manage onboarding and offboarding processes.
• Serve as a key point of contact for employee concerns, offering guidance to resolve issues and maintain positive working relationships.
• Implement efficient onboarding practices to facilitate a smooth transition for new employees.
• Ensure HR policies are well-communicated and consistently applied across all markets.
• Ensure all HR activities comply with federal, state, and local labor laws and regulations.
• Regularly review and update policies to reflect current legal standards, managing communication and training on such policies.
• Collaborate with managers to identify employee training needs and support the delivery of development programs aimed at enhancing skills and career growth.
• Maintain and utilize HR systems to track essential metrics, providing insights to drive performance initiatives and continuous improvement strategies.
• Lead initiatives to foster an engaging and inclusive workplace.
• Administer employee benefit programs, working with external partners to resolve any issues (including leave administration, workers' compensation, and unemployment claims).
• Guide managers in conducting performance reviews and supporting employee development initiatives to align objectives with organizational goals.
• Continuously seek ways to enhance HR processes, improve workflows, and promote operational efficiency.
• Lead HR-related projects that support the company’s strategic initiatives.
• Maintain the highest level of confidentiality in handling sensitive employee information.
  
  

Knowledge, Skills, And Abilities Required

• Exceptional problem-solving, decision-making, and conflict resolution skills.
• Strong attention to detail with excellent organizational, record-keeping, time management, and follow-up skills.
• Proficiency in Microsoft Office Suite and comfort working with HR systems.
• Ability to analyze data and reports to make recommendations that drive a performance-driven culture.
• Strong interpersonal skills to build and maintain a cohesive and positive team environment.
• Understanding of benefits, compensation, and payroll, with the ability to communicate technical and complex information to all levels of the organization.
• Knowledge of labor laws, specifically in the telecommunications and/or construction industries; familiarity with the National Labor Relations Act (NLRA) and the National Labor Relations Board (NLRB) is required.
• A strong desire to work on a high-growth, winning team alongside passionate and purposeful individuals.
• Naturally curious, proactive, and self-driven, with a proven track record of taking initiative.
• Ability to work independently, effectively managing time and priorities.
• Highest ethical and professional conduct at all times.
  
  

Education And Experience

• SHRM-CP or SHRM-SCP certification is highly preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is desirable.
• Minimum of five years of experience in a broad-based HR role.
• Industry experience in telecommunications, construction, or utilities is preferred.
  
  

Compensation

Our job titles may span more than one career level. The actual salary offered may be influenced by a variety of factors, including training, transferable skills, work experience, education, business needs, market demands, and work location. The annual base salary for this position ranges from $72,000 to $95,000.

More information on offered benefits—including health, welfare, and retirement plans—can be found at www.greenlightnetworks.com/careers.

About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000 homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.