Job Description
Job Description
HCM Implementation Specialist
Reports To : Liz Larrarte
FLSA Status : Exempt, Full-Time, Hybrid
Department : Operations
Location : Gilbert, Arizona
Travel : Minimal
Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers.
SUMMARY
Our Implementation Specialists are responsible for the successful conversion of clients onto the isolved HCM platform by working with sales, operations and the client to ensure a smooth transition from their previous platform. The Implementation Specialist will help coordinate all transition activities, set transition schedules, and ensure conversion deadlines are met. They will work to develop a strong relationship with the client and set relationship and performance expectations for the future. The ideal candidate has strong payroll knowledge, project management skills, and a customer-centric mindset.
YOUR DUTIES WILL INCLUDE
Client Onboarding & Consultation :
- Collaborate with clients to gather necessary payroll data, including employee information, earnings, deductions, tax details, and benefits.
- Assess client needs and recommend appropriate payroll configurations and features.
- Ensure full client understanding of project requirements, scope, roles and responsibilities, work processes, and success criteria.
System Implementation & Configuration :
Own all aspects of the implementation project while serving as the primary client-side resource.Configure payroll systems to meet client-specific requirements, including pay schedules, onboarding, tax settings, and reporting preferences.Own the submission, setup, and training processes for ancillary add-on orders.Conduct system testing to validate accurate setup and resolve discrepancies.Training & Support :
Stay updated on iSolved system knowledge, implementation methods, tools, and services to address business needs effectively.Provide training sessions for clients on payroll system functionality and best practices.Act as a resource for payroll compliance questions and system troubleshooting during implementation.Project Management :
Manage implementation timelines, ensuring projects are completed on schedule and within scope.Maintain clear communication with clients and internal teams regarding project progress and updates.Create and maintain comprehensive project documentation, including implementation plans, configuration details, and client-specific workflows.Ensure all documentation is updated and accessible for internal and client use.Compliance & Quality Assurance :
Stay updated on federal, state, and local payroll regulations.Ensure payroll systems are compliant and meet all legal and company-specific requirements.Follow procedures to ensure the quality, completeness, security, privacy, and integrity of data throughout the implementation process.TOOLS AND RESOURCES
Microsoft Office SuiteZoho OneHRIS Software (isolved)Ring CentralPREFERRED SKILLS
Project Management : Strong project management skills with the ability to prioritize multiple deadlines.Customer Service : Ability to deliver a high-quality experience for internal or external clients during system transitions.Communication : Excellent verbal and written communication skills to support client interaction and trainingTechnical Skills : Proficiency with payroll and HCM systems. Ability to learn and master new payroll systems, tools, and software.Analytical Skills : Ability to analyze, interpret, and reconcile data sets with strong attention to detail.Problem-Solving : Demonstrated problem-solving abilities to address system issues and client needs.EDUCATION
Bachelor's degree in Business, Human Resources, or a related discipline (or equivalent professional experience).3-5 years of experience in payroll implementation, payroll processing, or related HRIS / HCM system support.Certifications (Optional) : CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) is a plus.WHAT WE OFFER
401(k) MatchHealth, Dental and VisionFSA & HSAFlexible Time Off (after training period)Early Wage AccessEmployee Assistance PlanSupplemental BenefitsPaid Parental LeaveWE EMBRACE DIVERSITY
Greenlink Human Capital Management is an equal opportunity employer. At Greenlink, we believe that diversity is the secret ingredient to our success! We are committed to creating a workplace where everyone feels they belong, no matter their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other wonderfully unique trait.
