Contact Center Intake Specialist

Searching for a career can be overwhelming. We’re here to help and be transparent. If the items below meet your needs and career aspirations, please move forward with the application. We look forward to meeting you!

• $16.00 / hour for most locations. $17.57 / hour for markets with higher-than-average costs of living such as Los Angeles, CA
• Full Time; 40 Hours a week
• Work Schedule: Monday through Friday 10-7pm in your local time zone. Rotating Saturdays every 6-8 weeks.
• Positions will begin training on May 12th.
• Initial training is 8 business days on a full-time schedule.Training days are typically 10 AM – 7 PM Eastern Time or 11 AM – 8 PM Eastern Time. After the initial 8 days of training, you will begin your work schedule.
• Ability to type 40 words per minute at 80% accuracy is required
• Due to contracts in place, U.S. Citizenship is required for this role.

• Internet
  • Hard-wired internet. This means you can use an ethernet cable to connect to a modem.
  • Internet speed requirement of 200 Mbps for single person residence, and 400 Mbps for residence with 2 or more people.
• Caregiving
  • Remote Work From Home is not a replacement for caregiving, childcare, or elder care.
  • A room in your home with a closing door
  • A security camera in addition to your computer set-up

• Answer primarily inbound phone calls with prospective clients. The calls typically take around 5 minutes. While some days can be busier than others, you could expect to receive around 80-100 calls per day.
• Provide excellent customer service and support to GreenPath’s potential and current clients.
• Data entry of client information.
• Schedule appointments for prospective clients with a GreenPath Financial Counselor.
• Triage calls from existing clients and creditors and route appropriately.
• Intake and review customer complaints cordially and professionally.
• Maintain a high level of discretion and confidentiality regarding client financial information.
• This position requires the ability to sit for extended periods of time, and operate standard office equipment such as a phone and computer.

• 
  Preventative Care Time Off to encourage all employees to be proactive about their physical wellness.
• 19 paid days off during the first year of employment, in addition to 10 company-paid holidays per year.
• Medical, Dental, and Vision packages meeting a variety of needs are available to you.
• Retirement: GreenPath employees can start contributing to a 403b right away! After one year of employment, we make a monthly contribution to the eligible employee’s Retirement Account equivalent to 5% of their gross compensation.
• Student loan debt: GreenPath is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program, which means that you may be able to have a portion of your federal student loans forgiven after meeting certain eligibility requirements of the PSLF program.
• Parental Benefits; including Maternity and Paternity benefits.
• GP team members are eligible for up to $2,500 in tuition reimbursement per year.
• We have an agreement with Cleary College where all GreenPath employees are eligible for a 50% discount on college tuition.