Customer Service Rep / Operator (Dual Role)

GreenPoint Ag is a farmer-owned, American-owned company. We’re committed to farmers’ success because that’s the only way we succeed. Seeking employees who share our dedication, we're a leading agricultural inputs company in the Southeastern U.S., operating in over 100 communities across ten states.

If you're passionate about rural America and its farmers, join us. We're an Equal Opportunity Employer fostering an inclusive workplace in a vital industry. Apply now to be part of our hardworking, passionate team.

Our Opportunity

We are looking for someone to fill a dual role for our Crop Nutrient location facility at Bells, TN The position is regular full-time. The job role is primarily Customer Service Representative and alternatively Operator inside the plant. Our culture fosters a connected work environment, employee engagement, and career development. 

Resume is required for this position

Summary/Objective

This dual role primarily focuses on customer service, serving as a key liaison between customers, account managers, supply, and logistics. The position is responsible for managing the entire life cycle of fertilizer contracts and orders, ensuring the highest level of support for GreenPoint Ag’s customers and vendors. When not engaged in customer service, the role supports operator job duties within the plant, including using multiple forms of equipment, including forklift, blender, track mobile, boom lift, etc., and maintains a safe, clean work area. The successful candidate will balance these responsibilities to ensure smooth operations and customer satisfaction.

 Essential Functions

• Use appropriate PPE (gloves, goggles, protective clothing) when working with hazardous materials
• Regularly inspect and maintain safety equipment; know their locations for emergencies
• Build strong customer relationships by providing excellent service
• Perform contract management (entry, maintenance, closure, reconciliation, etc.)
• Address customer requests via phone or email (internal & external customers) while maintaining professionalism and responsiveness
• Perform customer invoicing
• Collaborate with teammates across sales, supply, logistics, and other GreenPoint Ag teams
• Manage inventory within the ERP system
• Ensure consistent adherence to approved credit policies
• Assist the Warehouse Manager with merchandising, inventory management, and housekeeping
• Accurately collect and enter data, which is critical to success in this role
• Handle and store hazardous materials (fertilizers, chemicals) in compliance with safety regulations
• Ensure equipment is in good working condition and report any discrepancies to site leadership
• Perform warehouse duties, including product storage and staging in the micronutrient hopper
• Load and unload trucks/rail cars in a logical sequence; hand palletize finished products as needed
• Drive a forklift to transport inbound and outbound products
• Use Blender equipment, forklift, and other machinery in daily job duties
• Assist in equipment maintenance and associated duties
• Pull orders according to purchase requests and verify accuracy when necessary
• Organize products following local procedures
• Maintain a clean and safe working environment
• Mentor, train, and assist teammates as needed
• Fill in for other employees when required
• Perform other duties as assigned by the supervisor or location manager
• Embody GreenPoint Ag Vision, Mission, Values, and Goals in daily work, contributing to a strong company culture
• Embody GreenPoint Ag Vision, Mission, Values, and Goals in daily work, contributing to a strong company culture

Supervisor

• This job has no supervisory responsibilities.

Required Qualifications

• One year certificate from college or technical school; or 2 years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience
• Experience working in an agricultural crop nutrient or retail service environment (e.g., product storage, product staging, etc.) preferred
• Experience driving a forklift (e.g., performing basic operations such as driving forwards, driving backwards, lifting, and lowering boom, maneuvering in tight areas without damaging products, etc.) preferred
• Experience working with racking systems and loading/unloading pallets (e.g., pulling and placing pallets on/off vertical product racking systems and trucks, maximizing storage by stacking products vertically, etc.) preferred
• Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy

Knowledge, Skills & Abilities

• Must be able to lift up to 50 pounds as needed
• Excellent interpersonal skills necessary for customer relations
• Strong written and verbal communication skills
• Dedication to building strong relationships with external and internal customers
• Creative problem-solving abilities
• Courageous decision-making abilities
• Aptitude to effectively prioritize and execute tasks to full completion
• Ability to meet challenging deadlines while still producing high-quality work
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)

• Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn and work under limited supervision
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to communicate verbally and in written form with associates and customers
• Ability to read, count, and write to accurately complete all documentation

Work Environment

This dual role primarily involves working in an office setting as a Customer Service Representative, with additional responsibilities as an Operator at the warehouse. While most duties are performed in the office, the employee will regularly work in the plant, where they may be exposed to extreme temperatures, dust, moisture, noise, and hazardous agricultural and/or industrial environment. The use of PPE is required in these settings to ensure safety.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this dual role. 

Regular use of the telephone, email, and common office equipment such as computers, calculators, and copiers is essential. The role requires sitting for extended periods, along with good manual dexterity. The employee may occasionally exert up to 50 lbs. of force. Specific vision abilities include distance vision and the ability to adjust focus, particularly for reading and computer use.

In the warehouse, the employee must maintain good physical condition to regularly lift more than 50 pounds, climb ladders, and perform preventive maintenance activities. The role also requires assisting other warehouse workers in various physical duties. The employee will frequently walk, stand, lift, stoop, kneel, crouch, crawl, handle, feel, and grasp. Working at heights between 45-65 feet on a catwalk, while using proper harness PPE, may be required occasionally to maintain fertilizer conveyors. The workload in the warehouse is often medium to heavy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Approximately 1%

Other Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description.  GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.

Benefits

Medical

Dental

Vision

Life and AD&D

Disability

401K

Paid Vacation Time

Paid Sick Time

Paid Personal Choice Days (2)

Paid Community Volunteer Time

Paid Holidays

Employee Assistance

and more….

Communication with You

We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer’s career website or company email address.  Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees.

Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process.  You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.”  If you have questions about any of our open positions, please visit our careers website at https://www.greenpointag.com/careers.