What are the responsibilities and job description for the Customer Service Representative position at GreenPoint Ag?
GreenPoint Ag is a farmer-owned, American-owned company. We’re committed to farmers’ success, because that’s the only way we succeed. It’s a responsibility we don’t take lightly, and we look for employees who share this same commitment.
As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states.
If you share a passion for rural America and the farmers who are so vital to its health, then we’d like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team.
As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states.
If you share a passion for rural America and the farmers who are so vital to its health, then we’d like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team.
Our Opportunity
We are looking for a Full-Time Customer Service Representative for our Dumas, AR location. Our culture fosters a connected work environment, employee engagement, and career development.
Summary/Objective
Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of fertilizer contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag’s customers and vendors.
Essential Functions
- Builds strong customer relationships by providing excellent service
- Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
- Addresses customer requests via phone or email (internal & external customers)
- Performs customer invoicing
- Collaborates with teammates
- Performs inventory management within ERP system
- Works closely with sales, supply, logistics and other GreenPoint Ag teams
- Ensures consistent adherence to approved credit policy
- Assists Warehouse Manager with merchandising, inventory management and housekeeping
- Acts as back up for payroll timesheet approver to loc manager
Supervisor
- This job has no supervisory responsibilities.
Required Qualifications
- One year certificate from college or technical school; or 2 years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience
- Experience with agriculture preferred
- Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy
Knowledge, Skills & Abilities
- Excellent interpersonal skills necessary for customer relations
- Strong written and verbal communication skills
- Dedication to building strong relationships with external and internal customers
- Creative problem-solving abilities
- Courageous decision-making abilities
- Aptitude to effectively prioritize and execute tasks to full completion
- Ability to meet challenging deadlines while still producing high-quality work
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
- Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn
- Ability to work varied hours/days, including nights, weekends, and holidays as needed
- Ability to communicate with associates and customers
- Ability to read, count, and write to accurately complete all documentation
Work Environment
While performing the duties of this job, the employee regularly works in an office setting but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Lifting/exertion of up to 50 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability in reading/using computers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel
Approximately 3%
Other Duties
Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.
EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.
Communication with You
We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer’s career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees.
Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at https://www.greenpointag.com/careers.
