What are the responsibilities and job description for the Community Health Worker I, II - Greens position at Greens - UTHealth Houston Careers?

UTHealth Houston Greens Multispecialty Clinic is hiring a Community Health Worker (CHW) to join their team of professionals in North Houston (550 Greens Parkway, Suite 150, Houston, TX 77067). The Greens clinic currently provides service to 1600-1800 patients on a monthly basis. The CHW position supports 6 providers for pre-visit phone calls, no-show phone calls, and works gaps in metrics for each provider.

Schedule: Monday - Friday, 8am - 5pm

Preferences: Spanish speaking, at least 1 year of community health worker experience.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more!

Position Summary:

Work in coordination with physicians, nurses and clinical care team members to effectively provide patients with internal and external resources, and deliver patient education to address and improve preventative and clinical quality care outcomes.

Position Key Accountabilities:

1. Establishes and maintains rapport with physicians, clinical and business staff and patients.

2. Responsible for conducting patient pre- visit planning procedures to identify gaps in care and reporting collected data and findings to the clinical care team to improve patient quality outcomes.

3. Gathers and documents demographic, insurance, health and social needs of patient to address barriers to care that may be affecting their medical condition.

4. Helps patients utilize resources in their area and assist with applications for eligible programs.

5. Educates patients and their families of clinical care team roles, expectations of patient centered medical home (PCMH) activities to manage their health conditions, and the importance of preventative health care. Motivates patients to be active, engaged participants in their health care.

6. Thoroughly documents patient encounter activities and follow up functions of resource distribution and referrals to resolve patient needs.

7. Maintains a comprehensive understanding of community needs, resources, services and programs available to advocate for patient needs and requests.

8. Continuously expands knowledge for professional growth and development to meet requirements to maintain State certification and skills competency that supports department goals.

9. Assists in the planning and/or facilitating of applicable health and wellness programs. Contacts patient to schedule and/or reschedule clinical/wellness program visits.

10. Maintains confidentiality per HIPAA guidelines in regards to patient information. Adheres to all policies, procedures and standards within the organization.

11. Performs other duties as assigned.

Certification/Skills:

• Texas Department of State Health Services (DSHS) – Certified CHW

• Bilingual (English/Spanish) preferred

• Must have ability to perform complex and diverse administrative duties that involve application of procedures and demonstrate appropriate judgment within the CHW scope of work.

Minimum Education:

High school diploma or GED.

Minimum Experience:

One (1) year of relevant work experience in health, social worker or education. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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Community Health Worker I, II - Greens

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