What are the responsibilities and job description for the Hotel - Guest Service Associate - Front Desk - Homewood Suites Lancaster position at Greens?
Are you the One?
If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!
Key Responsibilities
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.
The ideal candidate will be :
Multi-task, detail-oriented, and remain service-centric.
Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
Manage time effectively.
Assist with guest issues with professionalism in maintaining a hospitable attitude.
Computer literate to thoroughly operating property management systems : post charges, compute bills, collect payments, and make changes.
What are we looking for?
To fulfill this role successfully, you must possess the following :
Well-groomed and professional appearance.
Effective communication skills.
Good listener.
Emphatic and tolerant.
Rational, prudent, and practical.
Must be able to perform major life activities : standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must stand for eight hours, bend, stretch, and reach.
Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
Must be able to push or pull 60 pounds and lift and / or carry 30 pounds
Greens is an EEO employer - M / F / Vets / Disabled
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