What are the responsibilities and job description for the Account Manager position at Greenscapes of Southwest Florida Inc?
Position Overview: We are seeking a dedicated and results-driven Account Manager to join our landscaping business. As an Account Manager, you will be responsible for managing a portfolio of client accounts, building strong relationships, and driving customer satisfaction. You will collaborate with cross-functional teams, coordinate project execution, and ensure the successful delivery of landscaping services that meet or exceed client expectations.
Responsibilities:
- Client Relationship ManagementServe as the primary point of contact for assigned client accounts, developing and nurturing strong relationships.
- Understand client needs, preferences, and goals, and align our services to meet their requirements.
- Conduct regular meetings with clients to provide updates, address concerns, and identify opportunities for upselling or cross-selling.
- Actively seek client feedback and take proactive measures to enhance client satisfaction and loyalty.
- Account Management:
- Oversee the entire lifecycle of client projects, from initial consultation to completion.
- Collaborate with internal teams, such as designers, technicians, and landscapers, to ensure projects are executed smoothly.
- Develop project plans, timelines, and budgets, ensuring adherence to deadlines and financial targets.
- Monitor project progress, resolve any issues, and communicate updates to clients and stakeholders.
- Customer Service and Support:
- Provide exceptional customer service, promptly responding to client inquiries, requests, and concerns.
- Act as a liaison between clients and internal teams, ensuring effective communication and problem resolution.
- Address any service-related issues or complaints in a professional and timely manner.
- Strive to exceed customer expectations and maintain a high level of client satisfaction.
- Business Development and Growth:
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Collaborate with the sales and marketing teams to develop strategies to expand the client base.
- Attend industry events, networking functions, and trade shows to build relationships and generate leads.
- Stay updated on industry trends, competitors, and market conditions to provide valuable insights.
- Financial Management:
- Collaborate with the accounting team to create accurate project estimates and proposals.
- Monitor project costs and budgets, ensuring profitability and cost-effectiveness.
- Review and approve client invoices, ensuring accuracy and timely billing.
- Address any billing disputes or discrepancies in a professional and timely manner.
- Team Collaboration:
- Collaborate closely with internal teams, such as sales, marketing, design, and operations, to ensure smooth project execution and customer satisfaction.
- Provide necessary project details and specifications to internal teams and coordinate their efforts.
- Foster a collaborative and positive work environment, promoting teamwork and effective communication.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (2 years) in account management or a similar client-facing role, preferably in the landscaping or related industry.
- Excellent interpersonal and communication skills to establish and maintain strong client relationships.
- Strong organizational and multitasking abilities, with the ability to manage multiple projects simultaneously.
- Solid understanding of landscaping principles, materials, and practices.
- Proficiency in CRM software, project management tools, and Microsoft Office Suite.
- Strong problem-solving and negotiation skills to address client needs and resolve issues.
- Ability to work well under pressure, meet deadlines, and achieve targets.
- Self-motivated with a proactive approach to customer satisfaction and business growth.
- A valid Florida driver's license.
