Director of Implementations

directs and oversees the implementation of new customers onto Greenshades platforms including Payroll, Time & Benefits solutions. This position sets overall implementation goals, manages project timelines, communicates with Customers & coordinates with internal stakeholders to keep projects on track, Supervises a team.

Responsibilities

Customer Onboarding and Implementation

• Lead end-to-end implementations for Payroll, Time, and Benefits solutions, ensuring timely delivery and customer satisfaction.
• Drive project management, including resource allocation, risk management, and issue resolution.
• Build and maintain strong relationships with client stakeholders, conducting regular check-ins to monitor progress and gather feedback to provide recommendations to drive continuous improvement.
• Own key KPIs related to implementation success, including project timelines, client satisfaction scores, and successful product adoption.
• Own the implementation portion of the client journey, collaborating closely with Sales, Product, and Customer Experience teams to ensure a holistic, strategically aligned customer experience.
  
  

Cross-Functional Collaboration

• Collaborate with Sales, Product, Engineering, and Customer Experience teams to ensure seamless customer transitions.
• Work closely with the Product team to provide feedback that informs the product roadmap, ensuring development aligns with customer needs and industry trends to enhance the client experience.
• Ensure internal teams are prepared for customer handoffs through detailed documentation and clear expectations.
• Provide regular updates to senior leadership regarding implementation progress, risks, and improvement opportunities.
  
  

Process Improvement and Optimization

• Continuously refine implementation methodologies, tools, and processes for efficiency and scalability.
• Define and track key performance metrics, including project timelines, resource utilization, and customer satisfaction.
• Develop and maintain project documentation, best practices, and onboarding materials for both internal and external stakeholders.
• Assist with annual budget planning and capacity forecasting for the implementation team, ensuring resources align with organizational goals and client needs.
• Establish and lead a Quality Control program to ensure consistent implementation standards and successful project outcomes.
• Develop a comprehensive strategy for both internal and external training needs related to implementation.
  
  

Supervisory Responsibilities

• Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed.
  
  

Qualifications

• Bachelor’s degree or equivalent experience in Business, Accounting, Computer Science, or related fields.
• 5 years of experience in software implementation, project management, and team leadership.
• Expertise in Payroll, Time, and Benefits solutions preferred.
• Strong leadership, project management, and communication skills.
• Proven experience leading cross-functional implementation teams in a fast-paced, client-centered environment.
• Demonstrated ability to lead high performing teams, including project managers, consultants and analysts.
• Experience with change management principles and driving process improvements with an implementation environment.
  
  

This is a remote position.

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