What are the responsibilities and job description for the Contact Center Engineer position at GreenSky Administrative Services LLC?
Overview
Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky’s technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time “apply and buy” technology. For more information, please visit https://www.greensky.com. Looking for great talent to help us continue our rapid growth!Position: Digital Communications-Cloud EngineerLocation: Atlanta, GA
Overview:GreenSky seeks to recruit a Digital Communication- Cloud Engineer to assist with the design and delivery of new features, functionality for IVR, ACD Cloud platforms.
General• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers• Ability to take a requirement document, work through any ambiguity and follow through to implementation• Strong analytical and problem-solving abilities• Ability to understand complex architectures and be comfortable working with multiple teams• Strong work ethic and a team player• Enthusiasm toward technology, willingness to learn
Duties & Responsibilities
• Responsible for design, staging, configuration, implementation and support of IVR/ACD Cloud Platform• Serves as resident expert for AWS and Genesys Cloud capabilities• Work with business to gather requirements and update design documentation• Provides day-to-day support, proactive maintenance and performs independent complex Cloud IVR system troubleshooting and perform root-cause analysis• Perform unit and quality assurance testing• Support customer acceptance testing activities and troubleshoot/correct any issues• Assist the Telecom and other infrastructure teams in planning, design, tasks and projects as needed
Required Skills/Qualifications
• 2 years of practical, hands-on experience in developing, administering and maintaining cloud platforms• Have a comprehensive background in Terraform and CI/CD pipeline• Proven track record in automation and testing• Experience in Infrastructure-as-code tools• Good understanding of API
PREFERRED EXPERIENCE:
- Familiarity with Genesys Cloud (AWS/Azure)
- Exposure to Chatbot
- Development skills/certifications
- Skilled in Livevox platform
- Java/JavaScript
- HTML/CSS/JavaScript/Python
- mySQL, MSSQL
- Terraform
- Skilled in Livevox platform
EDUCATION:
• Bachelor’s degree in computer science or equivalent years of industry experiencePROFESSIONAL CAPABILITIES:
Driving Results• Works to achieve goals while overcoming obstacles and/or planning for contingencies• Acts with passion, confidence and conviction in achieving goals and reaching targets• Creates a level of expectation around quality that sets the standard for the team they operate in. Checks the work of self and others against those quality standards
Collaborating and Influencing• Negotiates with a genuine give-and-take approach, acting as a true partner and sharing in decisions and outcomes• Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people to connect the dots and create new opportunities for shared success
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected.
