What are the responsibilities and job description for the Construction Customer Service Representative position at Greenstone?
Greenstone is looking for a Customer Service Field Representative to join our growing team.
Position Summary:
Responsible for performing pre-inspecting and/or warranty service work on homes.
Position Responsibilities:
- Respond to field service request at the direction of the Customer Service Coordinator
- Perform minor detail work and minor repairs at the direction of the Superintendent
- Coordinating the workflow and activities of multiple trade contractors to prepare a house for the homeowner orientation
- Accompany building inspectors on the final inspection to receive the certificate of occupancy
- Assist Superintendent in coordination of deficiency corrections during the construction or warranty phase.
- Verify all service work is responded to in a timely fashion and complete to the buyer/customers satisfaction
- Meet with buyers for their homeowner orientation. Provide product and warranty information during the orientation.
- Communicate with sales agents on homeowner orientation and closing dates
- Inspecting and maintaining standing inventory units
- Ensuring quality assurance and customer satisfaction are maintained throughout the construction and warranty process
- Other duties as assigned
Essential Skills and Experience:
- A proven record of providing excellent internal and external customer service
- Superior communications skills, both verbal and written
- Proficient with computers and skilled in Microsoft Office software including MS Excel and MS Word
- Excellent organization skills and the ability to manage multiple projects simultaneously
- Ability to work independently with occasional supervision, assess situations and solve problems as they arise
Minimum Qualifications Required:
- High School diploma or equivalent experience
- General knowledge of construction industry helpful but not required
- Good communication skills and customer focused
- Basic repair skills
Greenstone offers salaries which are competitive and commensurate with experience. Our comprehensive benefit package includes medical, dental, vision insurance, short and long term disability. We also offer medical flexible spending accounts, 401(k) with a generous match, and paid vacation, sick and holiday. If you are interested in this opportunity please reply to this posting and attach your resume.
As an equal employment company, we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to our workplace.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $23
