Warranty Manager

Job Summary
GREENTECH HOMES

WARRANTY MANAGER

GreenTech Homes is one of the largest Homebuilders in Chattanooga. As we

continue to grow, we are looking to add talented individuals to support our mission of

great customer experience and building lasting relationships. As Warranty Manager, you will be the key

point of contact for homeowners after their home is built, ensuring a smooth, high-quality experience

through proactive warranty management, communication, and hands-on support. You will performthe essential task of making sure our customers are excited about their home, their community, and GreenTech after the build is complete.

GreenTech takes pride in our quality craftsmanship, outstanding communities,

timeless designs and building lasting relationships. We expect future team members in this

position to own the desired skills to be successful and best represent our company as the

leading homebuilder in Chattanooga. We offer competitive salaries,

great benefits and a wonderful company culture. At GreenTechHomes, our culture is built on

collaboration, respect, and innovation. We take pride in fostering a supportive work environment where

every team member is valued and encouraged to contribute ideas to improve our customer experience.

We offer a comprehensive benefits package, including health insurance, life insurance, paid time off,

retirement plans, company trips, and ongoing training and development opportunities. If you are a

proactive problem-solver with a passion for customer service and quality craftsmanship, we want to hear

from you! Apply today to join the GreenTech Homes family and help us continue building not just homes,

but lasting relationships with our homeowners.

IDEAL SKILL SET:

• Great communicator

• Attention to detail

• Manage multiple deadlines and fast-paced schedule

• Excellent problem-solving skills

• Motivated by coordinating multiple trades

• Ability to work with tools and equipment a plus

OBJECTIVES OF THIS ROLE:

A Warranty Manager is responsible for working with our customers to deliver an

exceptional customer experience. Our motto is “you never get a second chance to make a

lasting impression.” Your success as a Warranty Manager will be measured by customer satisfaction

ratings, timely resolution of warranty claims, and adherence to budget and quality standards.

RESPONSIBILITIES:

• WARRANTY:

Conduct proactive and timely warranty walks with homeowners to assess and address any concerns.

Coordinate and collaborate with Trade Partners to ensure effective and efficient resolution of warranty items.

Effective time management and logical decision-making

Capacity to handle fast pace, high volume pressure

Willingness to travel extensively to GreenTech communities and construction sites

Utilize tools to perform small carpentry tasks or punch work as necessary.

• QUALITY

Strong focus on quality.

Develop comprehensive understanding of GreenTech warranty standards,

client specifications, etc.

Maintain a great working relationship with Trade Partners

• COMMUNICATION

Develop and maintain excellent client relations and goodwill building through weekly correspondence with homeowners regarding scheduling, project expectations, etc.

Perform other duties and responsibilities as assigned

Ensure budgets, change orders and specs are followed to completion

REQUIREMENTS:

• 2 years of residential construction or highly relevant experience * Self-starter who can work well both as a part of a team and independently * Must have a valid Driver’s License and clean driving record * Experience in customer service or client-facing roles is highly preferred. * Proficiency in Microsoft Office and BuilderTrend or similar software. * Clear written and verbal communication skills with the ability to explain complex concepts to non-technical homeowners.

REPORTING:

The Warranty Manager will report directly to the Sr. Manager of Warranty

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)

Ability to Commute:

• Chattanooga, TN 37421 (Required)

Ability to Relocate:

• Chattanooga, TN 37421: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000