Inside Sales Customer Service

SUMMARY:

The Inside Sales Representative position is responsible for maintaining current customer satisfaction with service and sales, and generate new sales/business thru sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement.

REPORTS TO: Sales Manager

MINIMUM QUALIFICATIONS:

COMPETENCIES

• Communication Proficiency
• Customer/Vendor Focus
• Personal Effectiveness/Credibility
• Technical Capacity
• Teamwork
• Detail-oriented
• Flexibility

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a technical or business discipline, preferred
• OR equivalent years’ experience
• Two years’ industry specific experience, preferred

WORKING CONDITIONS:

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

COMPENSATION:
The compensation range for this position is $50,000.00 to $65,000.00 annually

BENEFITS:

• Insurance - Medical, Dental, Vision Care for full-time positions
• Insurance - Medical only for part-time positions, 30 hours/week
• Disability Insurance
• Life Insurance
• 401(k)
• Paid Sick Leave
• Paid Holidays
• Paid Vacation
• Paid Parental Leave

OTHER COMPENSATION:
The following additional compensation may be applicable for this position:

• Profit Sharing

SUPERVISORY RESPONSIBILITIES: NO

ESSENTIAL JOB FUNCTIONS:

• Provides outstanding customer service to all current and potential customers, mainly via telephone and internet
• Writes orders with accuracy and in accordance to all sales policies and procedures
• Maintain current customer base
• Meet established monthly sales goals
• Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities
• Communicate process improvement ideas
• Timely follow-up on all customer orders, quotes, and materials
• Maintains up-to-date awareness with new and existing products and services

NOTE: Because positions may evolve due to the needs of the business, this job description may not list all essential functions and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Other essential functions, duties, responsibilities, and activities may be assigned at any time; with or without notice.

CED is an Equal Opportunity Employer - Disability | Veteran