What are the responsibilities and job description for the Leader in Training position at GreenThumb?
The Role
The Leader in Training (LIT) is an adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences. As part of the leadership team, you have a key role in actively supervising the dispensary's daily operations, communicating priorities to team members, and optimizing the customer journey. As a Leader in Training, you will gain subject matter expertise as you rotate through critical dispensary functions supporting operations, experience, and people. The Leader in Training role puts you on a fast track to growth and is a developmental step to becoming Assistant General Manager.
Responsibilities
Operations
Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management.
Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.
Experience
Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.
Participate in "Leader On Duty" shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey.
Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery.
Lead by example and motivate team members to deliver Loyalty goals.
Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.
People
In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.
Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.
Help facilitate the store's team member badging process with local and state agencies.
Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.
Perform other duties as needed.
Qualifications
At least three years of customer service or retail experience, with at least one year in a supervisory role.
Cannabis experience preferred
Inventory control experience preferred
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible and dependable attendance.
Must be 21 years or older.
Must pass any and all required background checks.
Must possess a valid driver's license or state ID.
Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
Must have a solid understanding of the Cannabis laws, rules and regulations, and a passion to further their understanding and knowledge of the industry and the laws.
Skills
Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Meet timelines consistently and be able to work under pressure effectively.
Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations.
High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
Adapts and thrives in a demanding, fast-paced environment
Possesses a high level of critical thinking
Operates with a high level of professionalism and integrity, including dealing with confidential information
Ability to resolve conflict, handle employee and customer complaints, and settle disputes
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
Move about the dispensary in order to fulfill work assignments and assist employees and patients and / or customers in various locations of the dispensary
Remain in a stationary position, if required, to meet the needs of the business
Converse and communicate with individuals and groups of people directly
Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email
Prepare patient and customer orders by moving and placing products
Inspect and receive detailed information, such as patients' and / or customers' dates of birth, in-store or online orders, or inquiries
Move inventory and materials weighing up to 30 pounds independently
Position self to move inventory and materials in storage areas
Working Conditions
Patient and / or customer-facing environment
Ability to work outdoors in varying and sometimes adverse weather conditions
Exposure to cannabis and / or allergens that might be present in an environment where cannabis is present and prevalent
The pay range is competitive and based on experience, qualifications, and / or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
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