Host/Hostess

Reports to: A la Carte Food & Beverage Manager

Supervises: N/A

FLSA Status: Hourly, Non-exempt

Job Summary

The Host is the first point of contact for members and guests, providing a warm welcome and ensuring a seamless dining experience. This role requires excellent communication skills, a positive attitude, and the ability to coordinate seating and guest flow efficiently. The Host plays a vital role in upholding Greenville Country Club’s commitment to hospitality and creating a welcoming atmosphere.

Essential Duties include, but are not limited to:

Trust and Teamwork

• Work collaboratively with the front-of-house team to ensure smooth operations and an exceptional dining experience
• Communicate effectively to coordinate seating, special requests, and to-go orders
• Maintain professionalism and reliability to foster trust among team members and guests

Effective Communication:

• Manage seating and waitlists using the club’s point of sale system, providing accurate wait times and updates to guests
• Communicate seating plans and special requests, and order details with the front of house team clearly and efficiently
• Take and process to-go orders accurately, ensuring proper packaging and timely pick-up

Innovation:

• Adapt to changing member needs and service demands with creative problem-solving
• Utilize technology and club systems to streamline host operations and order management
• Provide feedback to management on ways to improve front of house operations and member satisfaction

Balance and Appreciation:

• Greet members with warmth and professionalism, making them feel valued and appreciated
• Assist in balancing dining room flow by managing seating and to-go orders by maintaining a balanced workload
• Recognize and accommodate member preferences and special occasions, enhancing their experience

Education and/or Experience

• High school diploma or equivalent
• Previous experience in hospitality or restaurant setting, preferred

Job Knowledge, Core Competencies and Expectations

• Excellent verbal communication skills and a friendly, professional demeanor
• Passion for delivering exceptional hospitality
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Knowledge of club events, menu offerings, and policies to provide accurate information to members
• Ability to anticipate member needs and respond proactively

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25lbs
• Flexible schedule, including evenings, weekends, and holidays

Greenville Country Club management has designed this job description to present the key duties and requirements necessary to achieve the job’s results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.