What are the responsibilities and job description for the Server position at Greenville Country Club?
JOB DESCRIPTION
Position Title: Server
Reports to: Director of Food & Beverage
Supervises: N/A
FLSA Status: Non-exempt
Job Summary
The Food & Beverage Server position is responsible for greeting and serving members and guests in assigned food & beverage venues, ensuring a quality member experience with the highest level of member and guest satisfaction.
Essential Duties include, but are not limited to:
Trust and Teamwork
- Demonstrate reliability by consistently reporting to work on time and in proper uniform.
- Collaborate with fellow team members to efficiently complete assigned setup and breakdown side work.
- Attend pre-shift line-up to receive and share daily information, fostering a culture of teamwork and unity.
- Provide immediate attention to members and guests upon seating, building trust though attentive and personalized service.
- Assist children in seating, ensuring every member of our community feels welcomed and valued.
Innovation:
- Showcase creativity and innovation in addressing member inquiries, distributing appropriate menus, and delivering food and alcohol knowledge.
- Offer suggestions and recommendations in a friendly and courteous manner, enriching the dining experience through innovative ideas.
- Assemble food and beverages on trays with creative flair, utilizing appropriate instruments, garnishes, and dressings.
Effective Communication:
- Ensure accurate billing by inputting correct member names and numbers, exemplifying the importance of effective communication.
- Communicate promptly with management regarding any issues with food or service, fostering transparency and proactive problem-solving.
- Present the bill with clear communication, offering a fond farewell and accurately inputting any promotions or comps.
Balance and Appreciation:
- Prioritize member and guest satisfaction by checking back to ensure their needs are met, demonstrating a balance between efficiency and attentive service.
- Remove soiled dishes and glassware while replacing silverware as necessary, maintaining a clean and organized dining environment that reflects appreciation for our members and guests.
- Present coffee, cordial, and dessert offerings with a touch of elegance and appreciation for the dining experience.
Education and/or Experience
- High school diploma or equivalent
- Minimum 1 year or experience in fine dining food and beverage service
- Private club experience a plus
Job Knowledge, Core Competencies and Expectations
- Excellent customer service skills
- Professional appearance and demeanor
- Knowledgeable about the menu, cocktails, beer and wine offerings, and upcoming member events
- Excellent verbal communication skills and active listening skills
- Ability to accurately record food and beverage orders and deliver to guests
- Ability to properly time the service of each course to ensure a quality dining experience
- Ability to connect with members by name
- Follows all food and beverage health safety guidelines and alcohol service protocols
- Ability to become ServSafe certified
Physical Requirements
- Must be 21 years of age of older
- Must be able to remain in a stationary position for long periods of time
- Must be able to move about the dining room to service guests
- Continuous repetitive motions
- Requires carrying of trays at shoulder level weighing up to 25 lbs
- Frequent lifting and carrying of items up to 50lbs
- Occasional pushing and pulling of items up to 50lbs
Greenville Country Club management has designed this job description to present the key duties and requirements necessary to achieve the job’s results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.
