What are the responsibilities and job description for the Dental Schedule Coordinator position at Greenville Family Dentistry PA?
Summary: Responsible for efficiently scheduling doctor and/or hygiene office appointments.
**Must have 5 years of dental experience and a famililiarity with Dentrix**
Essential Tasks include the following but are not limited to:
- Schedule, cancel and reschedule patient appointments for routine office visits, consultations, treatments, and post-ops using practice management software following the Scheduling Policy of the practice.
- Enter necessary changes on computer to update information prior to printing daily schedules.
- Review schedule throughout the day and the next two weeks, to ensure each provider is strategically scheduled to goal and fill openings as they arise. Rearrange the schedule as needed.
- Coordinate and follow-up on patient referrals and transfers to and from other practices.
- Coordinate pre-medication and prescription(s) as directed by the doctor.
- Confirm doctor and hygiene appointments following the Confirmation Policy of the practice.
- Contact late patients following the Late Patient Policy of the practice.
- Contact patients that missed their appointment following the Missed Appointment Policy of the practice.
- Reactivate patients who don’t reschedule or miss their appointment following the Reactivation Policy of the practice.
- Inform team of changes in patient status, and update information in appropriate chart.
Non-Essential Tasks include the following but are not limited to:
- Assist with Receptionist responsibilities as needed.
- Perform other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); and one to two years related dental experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Other Abilities:
- Oral communication skills
- Written communication skills
- Customer relations
- Customer service
- Interpersonal communication skills
- Diplomacy
- Organization
- Planning
- Professionalism
- Time management
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software and internet software.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands, stand, walk, sit, talk, or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
