ADMINISTRATIVE SPECIALIST II

Notice of Job Opening

For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

***International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

GENERAL RESPONSIBILITIES

In this challenging role, you will be supporting the CCE - Corp and Continuing Edu department at Greenville Technical College. Duties may include any or all of the following.

• Provide superior customer service at the Student Success Center for Corporate and Continuing Education (CCE) Customer Service to both internal and external customers through telephone, written, and in-person inquiries. Provide support to customers and staff, handle inquiries, and provide solutions. Register students and take payments. Communicates in an efficient, effective and professional manner to resolve all customer issues such as student registration. Communicates class/program details and requirements to customers efficiently and effectively. Utilize strong customer service skills to assist staff with class enrollment management.
• Log into the phone cloud and provide customer service in both inbound and outbound calls. Registering students in correct courses and provide accurate information pertaining to the course. Receive payment and provide confirmation receipts to students. Register students into contract courses. Register grant registrations. Provide excellent customer service at all times.
• Handle our on-line error report. (AWPending) Pull report and contact student.
• Meet with walk-in students in conversation room. Answering questions and advising when needed to clarify the students need. Register and take payment. Provide confirmation receipt.
• Transcript request and/or Education verification. Research data and provide correct information. Ensuring all required documentation is received and on file. Process any request for duplicate name corrections, transfer of students between courses, refunds to students, Plan 60, and fee waiver requests.
• Monitor our voicemail system periodically throughout the day. Return all calls by end of each business day. Monitor and respond to CE Customer Service emails.
• Monthly Career Pathways Scholarship status checks – balances paid/approved courses funded
• Other duties as required

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team! GTC promotes a respectful campus culture that reflects appreciation for diversity and inclusion at all levels. Visit www.gvltec.edu/diversity to learn more.

MINIMUM QUALIFICATIONS
A high school diploma. Related clerical experience may be substituted for a high school diploma.

PREFERRED QUALIFICATIONS
Knowledge of continuing education programs, registrations procedures and objectives. Customer service and call center experience. Prefer associates degree or higher.

Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)

It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

*Greenville Technical College is a tobacco-free institution*