What are the responsibilities and job description for the Customer Service Representative position at GreenWaste Recovery LLC?
Job Description
Job Description
Title : Customer Service Representative
FLSA Status : Non-Exempt
Reports To : Customer Service Manager
Pay : $25-$27 / hr.
About the Company :
GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20 municipalities and 50 jurisdictions, operate highly regulated facilities in 10 locations, and have 1,000 employees.
We are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 625 Charles St. in San Jose and limited job-related travel may be required.
Position Summary :
GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role will act as a liaison, provide product / services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Essential Functions and Responsibilities :
- Managing and answering large amounts of customer service calls / questions and resolving calls in a timely manner.
- Schedule deliveries, exchanges, and removals of containers
- Documenting all customer service in our company specific database
- Maintaining customer records by updating account information
- Emailing / mailing service information to our customers
- Data entry duties / reporting
- Process credit card payments
- Dispatching drivers on radio / scheduling drivers
- Assist Office Manager with reporting, routing, billing, and other duties
Knowledge, Skills and Abilities :
Qualifications :
Language Skill :
Physical Demands :
Work Environment :
Typical work week is Monday through Friday in an office setting.
This Organization participates in E-Verify.
GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and / or local laws.
Salary : $25 - $27
