The Service Department Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Service Department by being an outstanding listener and information source. The Receptionist helps customers who are looking or have purchased vehicles by answering questions, contacting service personnel with exceptional customer service. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing.
Responsibilities
Greets all customers in a warm, sincere, and helpful manner
Answer dealership group phones and directs calls as necessary
Coordinates questions and issues with the appropriate department personnel
Handles customer complaints or escalates when necessary
Assist in scheduling and confirming sales appointments
Provides administrative assistance as needed
Performs other duties as assigned
Benefits
Competitive Pay
Excellent Advancement Opportunities
Employee Purchase and Service Discounts
Flexible Schedule
Paid Vacation
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
State of the Art Facility with a Professional Working Environment
Qualifications
High school diploma or GED required
Previous customer service or related experience preferred
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Excellent telephone skills
Strong organizational and time management skills
Helpful attitude and friendly demeanor
Highly professional and dependable
Strong computer and internet skills, including Microsoft Office suite
Keep a pulse on the job market with advanced job matching technology.
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