What are the responsibilities and job description for the Greenway Kia West - Customer Service/Appointment Setter position at GREENWAY AUTOMOTIVE?
Job Details
Greenway Kia West is looking for Customer Service/Appointment Setter. The ideal candidate should be technically savvy, proficient in modern technologies, and possess effective communication skills to engage with customers. Representatives will utilize the internet/email, mobile/smartphones, tablets, and more to schedule appointments and demonstrate product features. Building lasting customer relationships to encourage networking and repeat business is a key aspect of this role.
The ideal candidate will be good at talking with people and will be competitive. People with a sports background, servers, sales positions (no matter how little), and people who are used to making calls tend to excel at this position.
In return, we offer competitive pay along with bonus opportunities. **On average, our employees earn between $35,000 and $65,000 annually, which includes an hourly rate plus bonuses.**
**Responsibilities:**
- Answering phones and cultivating client relationships while providing exceptional customer service.
- Scheduling appointments and monitoring customer satisfaction.
- Establishing rapport with potential buyers.
- Maintaining and updating inventory for online listings.
- Staying informed about all vehicles, accessories, financing options, and promotions.
- Ensuring accurate completion of transaction paperwork.
- Participating in staff meetings, training, and required educational sessions.
- Performing additional assigned duties.
**Qualifications:**
- A minimum of one year of previous business development experience is preferred.
- Proficiency in computer/internet use, mobile/smartphone operation, and social media.
- A self-motivated, customer-oriented personality with excellent communication and problem-solving skills.
- Strong interpersonal skills for professional interactions with customers, vendors, and colleagues.
- Exceptional phone and communication abilities.
- An outgoing personality and willingness to engage with the public regularly.
- A neat, clean, and professional appearance.
- The capability to achieve goals with minimal direct supervision.
- Flexibility to work varying hours, including nights and weekends.
**Benefits:**
- A friendly work schedule with no more than 40 hours per week.
- Two days off per week and paid vacation.
- Competitive pay and bonus incentives.
- Excellent opportunities for career advancement.
- Discounts on employee purchases and services.
- Comprehensive benefits package, including Medical, Dental, Vision, Life, Disability, and Accident Insurance.
- Access to a 401(k) Retirement Savings Plan.
- A collaborative, professional, and enjoyable work environment.
If you are interested in this position, we encourage you to follow the application process outlined by Greenway Kia West, providing any additional information or qualifications required.
We are proudly part of the Greenway Automotive Group, a progressive privately held automotive company proudly serving customers in Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China, which is looking to hire experienced professionals. We are seeking enthusiastic self-starters with a passion for sales and strong technological skills to join our team at Greenway Kia West.
Salary : $35,000 - $65,000
