What are the responsibilities and job description for the Veterans Ford - Automotive Service Advisor position at GREENWAY AUTOMOTIVE?
Job Details
Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
Job Description
You will be responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Benefits:
- Employee purchase and discount program
- Employee referral program
- 401(K) Retirement savings plan
- Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- Paid Vacation
- Excellent opportunities for growth and internal promotions
Essential Duties and Responsibilities:
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership's standards for repair and order production.
- Maintains CSI at or above Company standards
- Organized, clean and safe work area
- Participates in required training by the dealership and manufacturer
- Records all hours worked accurately in our company system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
- GED or High School Diploma
Languages:
- English
- Fluency in Spanish
Education/Experience:
- 3 years of Previous experience in automotive or customer service industries.
- Working knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
Licenses:
- Valid Driver's License
Computer Skills:
- Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
- The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
- While performing the duties of this Job, the employee is regularly required to talk or hear.
- The employee is frequently required to stand; walk; and sit.
- May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
- Responsibilities may include conducting road tests on customer vehicles.
- Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
- Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
- Ability to add, subtract, multiply and divide.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
Main Values: To perform the job successfully, an individual should demonstrate the following:
- A Leader put the needs of others before their own. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
- Integrity being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
- Commitment to Customer Enthusiasm, every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
- Passion for the Greenway tradition of winning is based on the idea of striving to be the best, which is defined by how we treat others.
- Accountability at All Levels
- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
- Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description is subject to revision at the discretion of the company. Greenway Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
