What are the responsibilities and job description for the Warranty Support Posting Advisor position at Greenway Equipment?
We are a team of dedicated individuals who strive to provide top-quality Agricultural, Residential, and Construction equipment as well as unparalleled customer service every day.
Job Description
Key Responsibilities :
- Process and post all credit memos from John Deere and other vendors to allocated parts / service general ledger accounts.
- Maintain internal service accounts, ensuring accurate monthly and yearly postings.
- Review and resolve SAP system rejections, special allowances, and warranty shortages daily; escalate concerns to the TCSM & Service Support Manager as needed.
- Collaborate with warranty processors to ensure all parts and service managers adhere to company warranty guidelines.
- Identify and communicate discrepancies in warranty claims that do not meet company standards to the submitting processor and Service Support Manager.
- Generate monthly, quarterly, and yearly warranty audit reports in alignment with financial and operational objectives.
- Conduct needs assessments and recommend employee training programs related to warranty processes.
Skills & Qualifications :
Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.
It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
