What are the responsibilities and job description for the Vice President, Client Support position at Greenway Health Career Center?
You Belong at Greenway
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
The Vice President of Client Support will play a crucial role in leading and shaping the client support strategy at Greenway Health. This executive will be responsible for overseeing the client support teams, ensuring exceptional service delivery, and driving transformational improvements in the client experience. The ideal candidate would have a healthcare technology background, experience managing global teams, and an unwavering passion for improving the client experience. The VP of Client Support will work closely with cross-functional teams to align support initiatives with business objectives and continuously improve support processes and outcomes.
Essential Duties and Responsibilities:
- Develop and implement a comprehensive client support strategy aligned with company goals
- Provide regular updates to executive leadership on support metrics and initiatives.
- Identify opportunities to streamline and optimize support processes
- Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center
- Represent the voice of our clients with other stakeholders across the company to ensure their needs are represented and heard
- Lead, mentor, and develop a high-performing client support team
- Foster a culture of excellence, accountability, and continuous improvement
- Ensure timely and effective resolution of client issues and inquiries
- Monitor and analyze support metrics to identify trends and areas for improvement
- Build and maintain strong relationships with key clients; act as an escalation point for critical client issues
- Implement best practices and innovative solutions to enhance the client support experience
- Collaborate with product development and IT teams to address systemic issues and improve product functionality
- Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes, and other needs as they arise
- All other duties and responsibilities as assigned