What are the responsibilities and job description for the Senior Network Engineer position at Greenway Health?
A Senior Associate Network Engineer is a developing technical professional responsible for leveraging their networking skills and experience to support, design, and optimise greenway’s network infrastructure. This role works closely with network engineers, architects, and cross-functional teams to ensure the stability, security, and performance of the network environment. This role represents a progression from a Network Engineer, requiring a higher level of expertise and responsibilities.
Essential Duties & Responsibilities
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
If you are a resident living in a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Please include the Job ID in the subject line of the email.
Essential Duties & Responsibilities
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Familiarity with network hardware (e.g., routers, switches).
- perform End to End monitoring of the entire Network infrastructure suing tools and working under supervision to resolve the issues
- Understanding & troubleshooting the issues raised by customer and resolving issues within the SLA.
- Creating a change request for the new policy creation/deletion/modification in Palo alto firewall and getting it approved through the CAB.
- Strong problem-solving skills.
- Willingness to learn and adapt.
- Good communication skills.
- High School Diploma/GED required.
- A bachelor’s degree in business, healthcare, computer science, or another related field preferred or equivalent work experience.
- Six (6) years of experience supporting enterprise routed data / VPN extended networks with dynamic routing protocols
- Current Cisco CCNA required with plans to complete Cisco CCNP certification.
- AWS Experience preferred.
- A background in healthcare and healthcare technology is highly preferred
- Proficiency in configuring and managing network devices (routers, switches, firewalls, load balancers)
- In-depth knowledge of network protocols (BGP, OSPF, VLANs, VPNs, QoS, security protocols)
- Project participation experience, adhering to timelines and deliverables
- Strong understanding of network security principles and best practices
- Experience with network administration and configuration tools
- Leadership and mentorship skills for junior team members
- Design, implement, and manage network infrastructure
- Perform network performance analysis, troubleshooting, and optimization
- Ensure network security through appropriate measures
- Collaborate with IT teams to support overall IT infrastructure
- Maintain up-to-date network documentation and diagrams
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and network hardware
- Expertise in Cisco ASA, Palo Alto, NextGen firewalls, IPSec/IKE/SSL VPN, SourceFire
- Perform end-to-end monitoring and network changes adhering to ITIL
- Understand and troubleshoot customer-reported issues within SLA
- Create and maintain detailed network documentation and incident reports
- Contribute to network-related projects, migrations, upgrades, and expansions
- Provide telephonic/chat support to clients when required
- Pursue relevant certifications and training to enhance skills
- Strong understanding of IP protocols, subnets, routing, and best practices
- Knowledge of cloud-based networking (AWS, Azure) and network security
- Expertise in Active Directory, DNS, DHCP, VPN, Cisco Routers, Wireless LAN, and dynamic routing
- Advanced troubleshooting skills for hardware/software issues
- Familiarity with Cisco network equipment and interconnectivity with other vendors (Brocade/HP)
- Collaborate with the Network Engineering team to develop solutions to complex problems
- Configure, test, and maintain network environments for cloud solutions
- Develop and maintain technical documentation (Visio drawings, network configurations)
- Provide technical support for VPN, MPLS, IPSec, PoE, and other communication peripherals
- Mentor Associate Network Engineers and work with Senior Network Engineers as needed
- Provide network security guidance and ensure data network reliability
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Familiarity with network hardware (e.g., routers, switches).
- Good understanding of network monitoring concepts and management tools.
- Basic understanding of ITIL / Service Management Principles
- Strong problem-solving skills.
- Willingness to learn and adapt.
- Good communication skills.
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of the workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
- The role necessitates the ability to listen and speak clearly to customers and other associates
- Competitive pay
- Medical, dental and vision benefits
- Matching 401(k)
- Generous paid time-off programs
- Education reimbursement
- Growth potential for your career
- Corporate discounts
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
If you are a resident living in a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Please include the Job ID in the subject line of the email.
