What are the responsibilities and job description for the Vice President, Client Support position at Greenway Health?
The Vice President of Client Support will play a crucial role in leading and shaping the client support strategy at Greenway Health. This executive will be responsible for overseeing the client support teams, ensuring exceptional service delivery, and driving transformational improvements in the client experience. The ideal candidate would have a healthcare technology background, experience managing global teams, and an unwavering passion for improving the client experience. The VP of Client Support will work closely with cross-functional teams to align support initiatives with business objectives and continuously improve support processes and outcomes.
Essential Duties and Responsibilities :
- Develop and implement a comprehensive client support strategy aligned with company goals
- Provide regular updates to executive leadership on support metrics and initiatives.
- Identify opportunities to streamline and optimize support processes
- Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center
- Represent the voice of our clients with other stakeholders across the company to ensure their needs are represented and heard
- Lead, mentor, and develop a high-performing client support team
- Foster a culture of excellence, accountability, and continuous improvement
- Ensure timely and effective resolution of client issues and inquiries
- Monitor and analyze support metrics to identify trends and areas for improvement
- Build and maintain strong relationships with key clients; act as an escalation point for critical client issues
- Implement best practices and innovative solutions to enhance the client support experience
- Collaborate with product development and IT teams to address systemic issues and improve product functionality
- Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes, and other needs as they arise
- All other duties and responsibilities as assigned
Education and Experience
Skills, Knowledge, and Abilities
Work Environment / Physical Demands
Here’s what we can offer you in exchange for your amazing work :
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com / careers .
Disclaimer : This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
If you are a resident of a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.
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