What are the responsibilities and job description for the Automotive Service Manager - Riverchase Kia position at Greenway Kia Hickory Hollow?
Greenway Automotive Group is seeking a top-notch candidate to help take our busy service department to the next level at Riverchase Kia in Birmingham, AL.
MAJOR EXPANSION PROJECT SOON TO BEGIN WITH AIR COOL SHOPS!!
The best applicant should have a broad-based knowledge in the day-to-day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of our team of service professionals. He or she should be experienced and aware of the latest customer service practices and be a persistent problem solver. The qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote growth in line with targeted business objectives. Only the Best need Apply!!!
We Offer:
- RELOCATION PACKAGE and Sign On Bonus available to the right candidate
- Competitive Pay structure!
- Paid Vacation
- Great benefits including medical, dental, vision, life, disability insurance.
- 401k
- Professional working environment
Responsibilities include but are not limited to:
- Manage all operations in an auto service department to ensure compliance with quality standards.
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs.
- Supervise the activities of automotive service technicians to ensure efficient job performance and compliance with environmental laws and regulations.
- Distribute work between technicians efficiently and manage the workflow of the shop.
- Monitor inventory to regulate and ensure availability of required vehicle parts.
- Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
- Solve problems and meet predetermined services and sales objectives
- Ensure processes are in place to evaluate staff and workflow, and to communicate clearly with customers
- Conduct daily one on one meetings with team members to identify potential service issues
- Hire, train, and evaluate the productivity of the automotive service staff to acknowledge efficient employees and guide under-performing ones.
- Take ownership of the customer's experience by listening to the client needs and assist in addressing their issues and resolving challenges.
- Follow up with customers to obtain feedback and ensure they are satisfied with service received to promote 100% customer satisfaction.
- Generate and strive to increase sales and implement a turnover process to ensure objectives are met
- Assess present and future need, trends, problems and opportunities of the service department
Qualifications / Requirements:
- At least 5 years of proven success as a Service Manager in the automotive industry
- Ability to be analytical, problem solve and multitask with 100 ROs daily.
- Broad scope of automotive mechanical knowledge
- Experience in supervising and managing staff
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Strong work ethic and professional appearance
- Willingness to adapt to current dealer processes
- CDK experience is a plus
- Ability to coach and mentor staff
- Possess extensive working knowledge of industry standards and practices, inclusive of product details and company services offered
- Pass pre-employment testing including background check, MVR, and drug screen
- Basic computer and internet skills
- Unrestricted driver's license and clean driving record
- Able to drive both automatic and standard-transmission vehicles
Benefits:
- Competitive Pay
- Relocation assistance, if necessary
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short and Long term disability
- Accident Insurance
- Life Insurance
- Prescription Insurance
- 401 (k) Retirement Savings Plan
- Paid vacations
- Paid Holidays
- Employee service discounts
- Employee vehicle purchase program
- Career growth and advancement opportunities and development
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Alabama: Relocate before starting work (Required)
Work Location: In person