Help Desk Technician - Local Candidates Only

Help Desk Technician

We are a fast-growing IT Company (Managed Service Provider) that is seeking a Help Desk Tech/Tier 2 Tech to join our team.

Skills and Abilities Required:

- Level 1 helpdesk knowledge (workstation/server operating systems, networking hardware, printers, etc)

- The ability to troubleshoot helpdesk requests efficiently

- The willingness to learn new skills and technologies

- The ability to quickly learn our management tools, as well as our company processes

- Efficient typing skills necessary

- Effective interpersonal skills

- Clean driving record

Duties and Responsibilities:

- Auditing backup solutions and ensuring alerts are resolved in a timely manner

- Troubleshooting EU systems including some basic server infrastructure or networking equipment

- Keeping accurate record of time and expenses in our PSA as work is performed

- Working with your team to escalate more advanced tickets as required

- Basic Active Directory e.g., user unlocks or password resets

- Mobile device support as needed

- Email account creation and management, Microsoft 365

- Monitor alerts to promptly investigate outage incidents or backup failures

- Other duties as assigned

Compensation is negotiable based on skill and experience

Benefits:

- Health insurance with company contribution

- Vision, dental, and supplemental insurance offered

- Company paid Long Term and Short Term Disability and Life insurance

- Paid holidays

- PTO accrual

- 401(k) with matching

- FSA

- EAP

This posting is for a job in Fort Myers, FL. It is in office, not remote.

Greenwire Technology Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated without regard to any of these characteristics during employment. Discrimination of any type will not be tolerated.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $16 - $20