What are the responsibilities and job description for the Banquet Server position at Greenwood Hospitality Group?
Job Details
Description
GENERAL PURPOSE
Service, set -up and break down assigned functions in a safe, accident-free manner.
ESSENTIAL DUTIES/RESPONSIBILITIES
Read BEO and know how to complete a set-up.
Set tables in assigned area correctly and uniformly.
Keep station neat and clean while servicing guest per established policies and procedures.
Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
Complete assigned side work.
Travel may be required - local travel for outside catering functions only.
Hours: Flexible; scheduled days and times may vary based on need.
OTHER DUTIES/RESPONSIBILITIES
Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
Know and use "Suggestive Selling" techniques.
SUPERVISORY DUTIES - None
Qualifications
Knowledge
Able to read and communicate clearly.
Able to lift, push, carry 20-40 lbs.
Skills
Moderate hearing necessary to communicate with supervisor, co-workers and guests.
Moderate vision necessary to view set-up and serving guests.
Moderate speech communication skills to communicate with supervisor, co-workers and guests.
Moderate literacy necessary to read and understand instructions on BEOs.
Abilities
Lifting trays, dish racks, glass racks, etc. - 20 - 40 lbs.
Pushing carts, Queen Marys, hotbox, portable bar - 50 - 100 lbs.
Carrying trays, dish racks, glass racks, etc. using both hands. - 20 - 40 lbs.
Bending/kneeling - ability to bend to lower level cabinets and lift trays.
Mobility - maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours. No driving required.
Education/Formal Training
High school or equivalent.
Experience
Two years hotel banquet food/beverage service.
Customer Service
Material/Equipment Used
Chemicals/Agents used: Cleaning agents for silver, stainless steel and floor surfaces - 30% of the time.
Protective clothing: Slip-resistant footwear worn approximately 100% off scheduled shift.
Operate coffee machine, ice machine, refrigerator and vacuum cleaners.
Environment
Work inside 95% of 8 hours.
Salary : $12
