Order Fulfillment Coordinator, Commercial

Company Summary:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job. Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords and noise associated with gas products. For more information, find us on the web at greenworkstools.com or greenworkscommercial.com.

Position Summary:

The Order Management Coordinator is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to the overall customer satisfaction goal. This position is in Valencia, CA.

Key Responsibilities:

• Support day-to-day management of Distributor and Dealer operations by documenting processes and driving change management within the organization.
• Develop deep and lasting relationships with Commercial customers.
• Will process orders from our Distributors and Dealers through SAP from receipt to invoicing.
• Facilitate the placement of customer orders and monitors the fulfillment process.
• Resolve customer complaints by investigating problems and developing solutions.
• Promptly answer all incoming calls in a polite manner and assist the caller.
• Manage GWC Program inbox and facilitate all program claims.
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their account.
• Assist other departments as needed. Manage store onsite when necessary.
• Assist with office management when necessary.
• Must be able to work independently but willing to get help with issues when needed.
• Must be a "team player" willing to step in and help others in the group that are experiencing a high order volume from time to time.
• Must be courteous and possess a "customer first" attitude when working with our customer over the phone to resolve issues.
  
  

Experience Required:

• Strong attention to detail
• Presentation and communication skills.
• Proven approach to access decision makers at client organizations.
• Excellent organizational and time management skills
• A demonstrated willingness for continual learning and skill development is required
• Ability to think quickly and make decisions.
  
  

Education and Experience:

• High school education or equivalent is required for this position
  
  

Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.