Front Office Supervisor

Front Office Supervisor

Job Category : Front Office Supervisor

Location : Lexington, Kentucky

Schedule : Full-Time / Part-Time

Job Number :

Brand : Marriott & Residence Inn

Position Type : Hourly / Non-Exempt

Job Description

NorthStar Hospitality, a member of the Greer Companies, is a family-owned hospitality and commercial real estate development company headquartered in Lexington, Kentucky.

Greer Companies has developed, owned and operated over 60 full service independent and national chain restaurants, and several fine casual eateries. It is also a franchisee and operator of multiple hotel chains including : Marriott, Hilton and InterContinental.

Job Summary

To supervise all front office staff to ensure that they are adhering to all hotel policies, procedures, regulations, and standards, while striving towards total guest satisfaction. To endure that all front office operations are working in a friendly, courteous, and professional manner at all times.

Core Work Activities

• Responsible for the efficient and professional running of the front office, including relationships with other departments.
• Ensure smooth check in and check out of all guests, through properly handling guest accounts.
• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
• Be prepared to perform all front office functions, including front desk, AYS, and Bell staff.
• Lead by example : Provide a gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Assist all associates with questions and challenges, which might occur.
• During peak hours, be at the front desk to endure efficient and smooth service is proved to all customers.
• Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
• Bank out cashiers at the end of each shift according to proper cash handling procedures.
• Ensure that all Elite, VIP and repeat guests are identified, recognized, pre-blocked and special attention is brought to their reservations.

Physical Activities and Requirements

Performs other duties as assigned and needed.

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.