Operations Manager

About Greer Enterprises

Greer Enterprises is a company specializing in hazardous Waste Management and Recycling. For over 20 years, we have provided our clients with the highest quality, most cost-effective means of waste disposal and recycling available. We remove the complexities of dealing with the myriads of waste management rules and regulations by providing our clients with straightforward, workable solutions for their waste management needs. Greer runs on the Entrepreneurial Operating System (EOS).

Position Summary

The Operations Manager directs and manages the company’s daily operations. This position establishes and implements short and long-term operational goals, objectives, strategic plans, policies, and operating procedures. The Operations Manager is responsible for the overall effectiveness of the department. Additionally, this position may provide input into strategic decisions that affect the company. The Operations Manager position reports to the Integrator/COO.

Responsibilities

• Establish systems, processes, and procedures to maximize efficiency and effectiveness of the team and department.
• Establish, monitor, and maintain operational metrics. Able to identify trends and make adjustments based on data.
• Lead, manage, and ensure accountability for Operations team.
• Ensure Operations team is utilized effectively.
• Provide oversight and support on all projects.
• Provide training and support to team.
• Implement cost controls wherever possible.
• Ensure that our company customer service standards are maintained for all customers.
• Coordinate with Sales/Marketing to onboard new customers, begin new projects, and launch new business services.
• Coordinate with management to ensure profitability is maximized on all projects.
• Assist management with development/implementation of infrastructure where needed operationally.
• Responsible for maintaining the company ISO 14001 program.
• Oversight of Safety program.
• Maintain company licenses and permits.
• Maintain understanding of our company vendors, their pricing schemes, their capabilities and their limitations.
• Maintain detailed understanding of the company service offerings.
• Maintain detailed understanding of the responsibilities of each department within the company.
• Responsible for ensuring that all operational personnel are proficient in the use of Wastelinq ERP software. As the “champion” of Wastelinq, this position also ensures all other departments are trained and proficient in the use of Wastelinq where relevant.

Job Requirements

• Bachelor’s Degree preferred
• 7-10 years of experience required
• 2 years of people management experience required
• 2 years of operations management experience required
• Experience within the hazardous waste management industry preferred.
• Experience establishing operational systems, standards, and processes.
• Strong organizational and problem-solving skills.
• Strong detail orientation.
• Able to manage competing priorities.
• Knowledge of federal USEPA (RCRA) and USDOT regulations pertaining to waste management and the ability to find and disseminate state environmental regulations.
• Proficient in technical writing and cost estimation for delivery of pricing and proposals to our customers.
• Embody our company customer service standards.
• Able to work with others as a team and to maintain a positive attitude.
• Must be physically able to work in conditions where use of Personal Protective Equipment (PPE) is required.
• Proficient in Microsoft Office 365 suite.