What are the responsibilities and job description for the Quick Lube/Express Lane Advisor position at Greg Hubler Automotive?
Job Description
Job Description
Salary :
Greg Hubler Chevrolet in Marion Indiana is continuing to grow and we are looking for an enthusiastic, dependable and honest Service Advisor to join our service team.
As an Automotive Service Advisor, youll be the liaison between customer and technician and responsible for communicating with customers to understand their maintenance needs, relaying their needs to their designated technicians, and ensuring quality maintenance on vehicles. With excellent growth opportunity, you bring your skills, talents, and drive. In return, we will provide a great place to work, a competitive salary and benefits, and the resources to grow. This is a fast-paced environment that requires a positive attitude and excellent customer service skills. Your hard work and professional dedication will be rewarded with competitive compensation as well as a comprehensive benefit package. The Service Advisor will be responsible for assisting customers with various requests in a timely and efficient manner. Our employees deliver the highest quality service while maintaining the highest level of customer satisfaction. The preferred candidate will have previous experience, like working with the public, have an outgoing personality and be able to thrive in a fast paced environment.
Responsibilities include, but are not limited to :
- Provide exceptional guest service
- Exhibit our core values in all interactions with guests and team members
- Meet or exceed advisor metrics each month
- Greet the guest at their vehicle
- Advise guest on necessary and suggested service
- Establish long term positive relationship with guest
- Support and motivate the quick lane techs
- Quote and write service requests and process paperwork
- Utilize Service Lane Tools (Dealertrack / X-Time / Dealerops)
- Preform a vehicle walk around with the guest, looking for obvious damage, lighting
concerns, tire wear and windshield wiper wear.
phone, email, address, vin and mileage)
vehicle history
plans.
recommendations, part prices, labor cost, supplies and taxes
the day via email, text or phone
Job Requirements :
Knowledge, Skills and Abilities Required :
Work Conditions and Physical Effort :
The work conditions and physical demands described here are representative of those
that must be met by a team member to successfully perform the essential functions of
this job.
another worksite on campus.
