Quick Lube/Express lane Service Advisor

Greg Hubler Buick-GMC in Marion Indiana is continuing to grow and we are looking for an enthusiastic, dependable and honest Service Advisor to join our service team.

As an Automotive Service Advisor, you’ll be the liaison between customer and technician and responsible for communicating with customers to understand their maintenance needs, relaying their needs to their designated technicians, and ensuring quality maintenance on vehicles. With excellent growth opportunity, you bring your skills, talents, and drive. In return, we will provide a great place to work, a competitive salary and benefits, and the resources to grow. This is a fast-paced environment that requires a positive attitude and excellent customer service skills. Your hard work and professional dedication will be rewarded with competitive compensation as well as a comprehensive benefit package. The Service Advisor will be responsible for assisting customers with various requests in a timely and efficient manner. Our employees deliver the highest quality service while maintaining the highest level of customer satisfaction. The preferred candidate will have previous experience, like working with the public, have an outgoing personality and be able to thrive in a fast paced environment.

Responsibilities include, but are not limited to:

* Provide exceptional guest service
* Exhibit our core values in all interactions with guests and team members
* Meet or exceed advisor metrics each month 
* Greet the guest at their vehicle
* Advise guest on necessary and suggested service
* Establish long term positive relationship with guest
* Support and motivate the quick lane techs
* Quote and write service requests and process paperwork
* Utilize Service Lane Tools (Dealertrack/X-Time/Dealerops)
* Preform a vehicle walk around with the guest, looking for obvious damage, lighting
concerns, tire wear and windshield wiper wear.
* Obtain guest and vehicle information accurately and enter into the DMS (name,
phone, email, address, vin and mileage)
* Determine and recommend(sell) needed maintenance based on age, mileage, and
vehicle history
* Establish the best form of communication to reach the guest and establish follow-up
plans.
* Obtain guest signature for initial approvals and permissions
* Prepare complete and accurate estimates for the guest based on technician
recommendations, part prices, labor cost, supplies and taxes
* Monitor the progress of guest vehicles in the shop and update the guest throughout
the day via email, text or phone
* Establish long term relationship with guest
* Verify final invoices and reviews all charges with guest (active delivery)
* Ensure quality guest surveys to the manufacturer
* Communicate MPI (multi point inspection) with guest in ¼ time
* Provide alternate payment plan options to guest when necessary
* Use rim technique when presenting recommendations

Job Requirements:
* High School Diploma or GED Equivalent
* A valid driver’s license and an acceptable driving record
* Basic MS Office knowledge and computer software proficiency
* Willingness to work extended hours as necessary
* Self-driven; motivated to continuously learn and achieve results
* Maintain a positive attitude, professional appearance, and friendly manner

*Advisor experience in a dealership is preferred, but not required

Knowledge, Skills and Abilities Required:
* Excellent written, communication, and interpersonal skills
* Strong organizational skills with an attention to detail
* Ability to multitask
* Ability to work as a team
* Ability to work in a fast-paced atmosphere

Work Conditions and Physical Effort:
The work conditions and physical demands described here are representative of those
that must be met by a team member to successfully perform the essential functions of
this job.
* Work is indoors
* Requires some standing and walking with technicians or managers to look at cars
* Considerable time spent on the computer and making phone calls.
* Occasional walking either to another department (service, parts, body shop) or even
another worksite on campus.