What are the responsibilities and job description for the Service Advisor-Ford position at Greg Hubler Automotive?
We are so grateful to be in Muncie and have the opportunity to serve the community! We have 3 beautiful rooftops! Ford, Hyundai, and Quick Lane.
We are looking for an Experienced SERVICE ADVISOR which fills a very critical role for us for our FORD dealership. It is so important to have that one person you can go to for your automotive repair needs. Someone you can trust! We need that special person here to work with our great team of technicians!!!!
If you are looking for a full-time career with excellent advancement potential, youll find it all at Greg Hubler Automotive. Our goal is to have 10 rooftops in 10 years. A GHA, the future is incredibly bright for our Team Members. Our benefits (medical, dental, vision) are extremely competitive and we are now offering a matching 401K and free life insurance! We have paid time off time, a floating holiday and several holidays off. After the first year you will have 1 week of paid time off, after two years you'll have 2 weeks paid time off. We are investing in YOU!
We are looking for a confident, experienced SERVICE ADVISOR, with experience, to help us drive all of our service business. If you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. Our industry leading pay plan and benefits sets us apart.
The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.
Job Responsibilities:
Provide an exceptional guest experience
Greet the guest at their car
Utilize All Service Lane Tools including Xtime and Dynatron.
Perform a vehicle walk around with the guest, looking for obvious damage, lighting concerns, tire wear and windshield wiper wear.
Obtain guest and vehicle information accurately and enter into the DMS (name, phone, email, address, vin and mileage)
Clearly report all vehicle symptoms as described by the guest cataloging concerns (writing the repair order)
Verify warranty and service contract coverage by examining vehicle records explaining provisions and exclusions.
Determine and recommend(sell) needed maintenance based on age, mileage, and vehicle history
Establish the best form of communication to reach the guest (phone, text, or email)
Obtain guest signature for initial approvals and permissions
Prepare complete and accurate estimates for the guest based on technician recommendations, part prices, labor cost, supplies and taxes
Monitor the progress of guest vehicles in the shop and update the guest throughout the day via email, text or phone
Establish long term relationship with guest
Verify final invoices and reviews all charges with guest (active delivery)
Ensure quality guest surveys to the manufacturer
Establish guest follow up plans
Job Requirements:
High School Diploma or GED Equivalent
Maintain a clean driving record & valid drivers license
Hyundai advisor experience
Excellent communication skills
Strong organizational skills with an attention to detail
Ability to multitask
Ability to work as a team
Basic computer skills
Ability to work in a fast paced atmosphere
Passion for sales and customer satisfaction
Ability to generate and/or build a loyal client base
Reports to: Service Manager
