What are the responsibilities and job description for the Service Advisor position at Gregg Young Chevrolet Cadillac Ford Chrysler Dodge...?
Gregg Young Automotive Group is searching for a Service Advisor to join our TEAM at our Chevrolet, Cadillac, Ford, and Chrysler Jeep Dodge Ram dealerships in Newton, Iowa.
Gregg Young Automotive Group is dedicated to finding, empowering, and creating an educated, motivated, and inspired TEAM of employees that will go the extra mile for our customers every time, without fail. Starting with our first dealership over 20 years ago and expanding to 12 dealerships spread throughout NE, IA, & WI, we aim to continue growing our business while simultaneously growing our people and their career paths.
Service Advisor Requirements:
- sell, negotiate, and close maintenance & repair jobs with customers
- understand the key performance metrics, utilize training to achieve production goals, strive to improve CSI and customer experiences
- welcome customers into the service drive accurately & efficiently assessing customer concerns
- perform a visual inspection of the vehicle by conducting a walk-around of the vehicle to identify additional areas of concern
- conduct multi-point video inspections
- guide customer through the write up, services, and delivery of the vehicle
- complete the customer interaction, execute necessary documentation
- establish working relationships with our quality, professionally trained service technicians to provide the best service experience and secure future customer retention & referrals
- automotive experience preferred but not required
- customer service experience in an automotive setting
- service writing and auto estimating skills
- proficiency in vehicle maintenance and repair
- strong sales and upselling abilities
- familiarity with dealership operations and service management
- knowledge of various automotive systems such as transmissions, brakes, and suspension
- certification in automotive repair or related field
Service Advisor Employment Package:
Hours & Compensation
- Monday - Friday 7:30am-5:30pm, rotating Saturdays 7:30am-3pm
- $60,000 - $80,000 annually - based on experience
Benefits
- Health, Vision, Dental, and Life Insurance
- 401k matching
- Retirement Plan, Referral Program, Employee Discount, Flexible Spending Account, Health Savings Account, Professional Development Assistance, and Employee Assistance Program
- income security of a busy shop with the opportunity to learn, grow, and advance
- uniforms provided, opportunities for advancement & career acceleration
- state of the art equipment in a clean facility with a fun environment and great work atmosphere
Career path acceleration
Service Advisor >> Service Manager >> Fixed Operations Director
- education, certification, and advancement opportunities supported by the dealership - dealer funded continued manufacturer technician training
Gregg Young Automotive Group is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $60,000 - $80,000