Engagement Specialist

Gregg Young Chevrolet is searching for a Customer Engagement Specialist to join our TEAM at our Chevrolet dealership in Omaha, Nebraska.

Gregg Young Automotive Group is dedicated to finding, empowering, and creating an educated, motivated, and inspired TEAM of employees that will go the extra mile for our customers every time, without fail. Starting with our first dealership over 20 years ago and expanding to 12 dealerships spread throughout NE, IA, & WI, we aim to continue growing our business while simultaneously growing our people and their career paths.

Customer Engagement Specialist Requirements:

• reports to the Customer Experience Coordinator and strategizes their efforts, engagements, and customer interactions
• coordinates efficient scheduling of various customer service appointments via both inbound and outbound calls
• communicates & facilitates the service experience for customers upon arrival to the service drive
• engage with the customer, confirm visit prior to, keep them informed during and after repair to improve CSI
• operate as the focal point being the liaison between the service department and the customer experience
• execute the service write up, vehicle inspection, and repair order generation processes
• sell, negotiate, and close maintenance & repair jobs with customers
• understand the key performance metrics, utilize training to achieve production goals, strive to
• establish working relationships with service advisors & technicians to provide the best service experience and secure future customer retention & referrals
• customer service experience in an automotive setting
• basic understanding in vehicle maintenance and repair
• strong inter-personal and communication skills
• familiarity with dealership operations and service scheduling
• knowledge of various automotive systems preferred but not required

Customer Engagement Specialist Employment Package:

Hours & Compensation

• Monday - Friday 8am - 5pm (no Saturdays)
• up to $20/hour - commensurate with experience

Benefits

• Health, Vision, Dental, and Life Insurance
• 401k matching
• Retirement Plan, Referral Program, Employee Discount, Flexible Spending Account, Health Savings Account, Professional Development Assistance, and Employee Assistance Program
• income security of a busy shop with the opportunity to learn, grow, and advance
• climate controlled shop, uniforms provided, opportunities for advancement & career acceleration
• state of the art equipment in a clean facility with a fun environment and great work atmosphere

Career path acceleration

Customer Engagement Specialist >> Customer Service Coordinator >> Service Advisor >> Service Manager >> Fixed Operations Director >> General Manger >> Managing Partner

• education, certification, and advancement opportunities supported by the dealership - dealer funded continued manufacturer technician training

Gregg Young Automotive Group is an Equal Opportunity Employer.

Job Type: Full-time

Pay: Up to $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• We'd like for you to complete our 5-minute personality assessment called the Predictive Index as the initial step in our recruiting process. Please open a new window and copy and paste the link bellow into your browser and complete the outlined steps...

https://assessment.predictiveindex.com/bo/5Ba/Omaha-EngagementSpecialist

Upon completion of the assessment, please return to this application and finish completing the outlined steps.

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20