Job Description
- We are looking for candidates with experience in the following specialties : Health Services, Municipalities / Higher Ed Non-Profit, Destinations / Habitational, Alternative Risk and New Business Marketing
The Commercial Lines Operations Specialty Manager oversees and manages colleagues that support the renewal and the development of new business for the agency within Commercial Lines and a specific specialty business group. The manager will use strong leadership, creativity, problem-solving and professional development skills to implement plans to ensure the individuals within the group and the group as a whole meets / exceeds established goals. The manager will plan, direct, and coordinate the operations of the vertical group while working with the management team to develop and implement organizational strategies, policies, and practices. Is responsible for the overall direction, coordination, evaluation and effectiveness of the vertical group. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
A Specialty Manager plays a critical role in setting the direction and pace for the group while ensuring that our clients receive expert advice and tailored coverage to protect their enterprises and employees. Equally important, a successful Specialty Manager will take pride in the continual professional development of colleagues under their care and charge.
Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Primary Duties
Responsible for staffing needs of the Specialty team including significant input on hiring decisions as well as recommending staffing adjustments based upon annual revenue projections / workloads.Serve as a mentor to direct report Colleagues and oversee the personal career development plans for each of them.Participate in the review and revision of Commercial Lines Operations and workflows to keep pace with technological advancements, industry or market changes, and E&O compliance related issues.Accountable for the measurement of direct report efforts including outstanding expirations, overdue activities, book revenue, and other metrics as assigned so that results can be effectively communicated as part of a continuous quality improvement effort.Assure compliance with department procedures, utilizing file audit process techniques.Assist with department training issues including assessing training needs and assisting in the development of training programs.Responsible for traditional management duties including, but not limited to, the annual budgeting process, limited expense approval, and the tracking of staff attendance.Participate in the management of global agency issues from time to time as deemed appropriate by management.Collaborate with Commercial Lines Revenue team to ensure quality client experience.Lead, manage and hold accountable a team of Operations Colleagues, fostering a culture of excellence, client-centricity, and professional development. Oversee daily operations, assignments, and performance evaluations within the specialty team.Oversee the underwriting process for policies, ensuring accuracy, compliance, and timeliness.Monitor policy renewals, adjustments, and endorsements, making certain that coverage remains aligned with clients' evolving needs.Stay informed about industry trends, regulatory changes, and market dynamics that may impact offerings.Assist clients with claims processes, facilitate communication with the claims department and ensuring prompt and fair resolutions. Maintain ongoing contact with clients throughout the claims process to provide support and address concerns.Advocate for clients' interests within the firm, collaborating with underwriters, claims professionals, and other departments to meet client expectations.Identify opportunities for service improvements based on client feedback and industry trends.Experience and Skills
Years of Experience :
3 years of management experience required6-8 years of commercial lines experience, agency experience preferredEducation :
Bachelor's Degree; or combined equivalent years of education and experienceLicense, Certification, or Registration :
P&C License is requiredAdditional Information :
Previous management experience within a Commercial Operations department in an independent agency environment strongly recommendedAbility to maintain a positive attitude, express enthusiasm, and be flexible desiredPrevious successful leadership roles desired, either within or outside the insurance environmentAbility to work independently or as part of a teamInsurance designations such as INS, CISR, ACSR, CIC, CPCU desirable
