What are the responsibilities and job description for the Product Support Rep I position at Gregory Poole Equipment Company?
PRIMARY FUNCTION:
Sells a maximum volume of parts and service for Gregory Poole Equipment Company. Primary products sold include undercarriage, maintenance service, and repair options. Sells customer parts and service needed to make repairs, to improve the operating efficiency of the equipment and lower the customer’s operating cost per hour.
Bilingual (Spanish/English) skills are preferred but not required.
ESSENTIAL DUTIES:
Calls on assigned accounts
Recommends products and services for assigned territory
Emphasizes maintenance services
Increases SOS, Preventative Maintenance and Total Maintenance Repair Agreements
Gives facility tours
Complete call reports daily
Maintain current and accurate call reports and monthly sales reports
UNIQUE DEPT. DUTIES
Increases machine shop work
Manages and lowers undercarriage expenses (construction)
Implement custom truck service program (truck)
Increase undercarriage sales (construction)
MINIMUM REQUIRMENTS:
Education:
College graduate with two years' experience in technical repair services or parts sales or high school graduate with five years' experience in technical repair services or part sales
Work Experience:
(See above)
Physical:
Must be able to clearly communicate by telephone and in-person with customers.
Must be able to present business information on a one-on-one or group basis.
Must have energy and stamina to work extended daily hours, usually averaging 9 -10.
Other:
Valid state driving license with an acceptable/good driving record.
Ability to drive daily to various customer locations.
Must have basic PC exposure skills preferably with MS Outlook and Office products.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
