What are the responsibilities and job description for the Part-Time Collections Representative position at Gregory Ralph Architect?
Job Description:
As a Part-Time Collections Representative (20 hrs/week), you will be responsible for contacting customers to follow up on overdue accounts and working to resolve outstanding balances. You will be expected to handle calls and correspondence professionally while maintaining a high level of customer service. This position requires an in-person presence at our office during business hours.
Key Responsibilities:
- Contacting customers via phone, email, and mail to follow up on overdue accounts.
- Negotiating payment arrangements and ensuring timely collections.
- Documenting account status and payment history in the company’s system.
- Providing excellent customer service while maintaining professionalism.
- Resolving customer inquiries and disputes related to overdue accounts.
- Maintaining confidentiality and complying with all relevant regulations and policies.
Requirements:
- Previous experience in collections, customer service, or a related field is preferred but not required.
- Strong communication and negotiation skills.
- Ability to manage multiple tasks and priorities effectively.
- Detail-oriented and organized with a focus on accuracy.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required.
Why Join Us:
- Flexible hours with a 20-hour per week commitment.
- Opportunity to work in a collaborative and supportive team environment.
- Gain experience in collections and customer service and possibility for role growth and expansion.
Benefits:
- Paid time off & Holidays
- Career growth opportunities & professional development assistance
- Retirement plan (401K)
- Collaborative team dynamic
- Extracurricular activities (sports clubs, bowling leagues, etc) & company events
- Wellness activities and benefit offerings
- Flex scheduling
- Hybrid work environment
